Call Center – Framework Agreement For The Provision Of Customer Relations Center Services – Strict Closing Times. To Meet The Need For Responsiveness, Proactivity And Anticipation For The Clients Of Sidr, Sodiac, Semader, Sim, Semac And Gie Cdc Habitat Outre Mer, This Single-Award Framework Agreement With Purchase Orders Is Made To Meet The Needs In Terms Of: Technical Emergency Service During Closing Times (Midday Closure, Evening & Night, Weekends, Public Holidays And Exceptional Closures). Schedules Differ Depending On The Members Of The Group. The Objectives Targeted By The Members Of The Group In This Framework Agreement Are To: - Handle Customer Requests And Respond To Them In An Appropriate Manner Based On The Business Procedures Of Each Structure; - Embody The Brand Image Of Each Structure Through Quality Response And Service; - Improve Customer Knowledge Through Customer Feedback; - Adapt The Means Of Contact To Changing Behavior; - Ensure A Personalized Relationship With Customers; - Optimize Information For Customers.
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