Bids Are Invited For The Purpose Of This Tender Is To Hire A Specialized Company To Provide Call Center Implementation, Operation And Maintenance Services (Active And Receptive Teleservice Channel) For The Ombudsman/Agersa, Including The Digital Service Channel, With Voice Storage Capacity, Registration And Sizing Via Web, Service Module, Management Module, Configuration Module And Audit Module With Monthly Support.

Implementation, Operation And Maintenance Of Call Center, Including The Development Of Software Aimed At Improving The Existing Platform, Covering Necessary Resources For Operationalization, Including Telephone Lines, Circuits For Interconnection Of Local Computer Networks, Interconnection Elements, Front-End Service, Environmental Adaptations, Equipment - Pabx, Dac, Working Integrated Using Cti, Ura, Resources For Operation And Personnel.