It Services: Consulting, Software Development, Internet And Support – Offer Of Contract For New Client Solution. This Tender Concerns The Conclusion Of A Contract For The Development Of A New Client Solution. The Tender Is Carried Out As A Tender With Negotiation In Accordance With Section Ii Of The Public Procurement Act, Which Means That Any Economic Operator Can Apply To Be Pre-Qualified, But Only The Pre-Qualified Applicants Can Submit A Tender. The Purpose Of The Tender Is To Create A Quality Boost In Denmarks Prisons Core Business By Implementing A New Client System Together With A New Integration Platform And Data Platform. In The New System Complex, All Relevant And Up-To-Date Information Will Be Available To The Right Employees. The New Client Solution Must Replace The Existing Client System In Denmarks Prisons, As Well As Ensure Efficient, Correct, Legally Compliant, Data-Supported And Secure Client Administration And Case Processing With Efficient Workflows And Better Data Quality. Denmarks Prisons Has Microsoft Crm Licenses On Which The Solution Must Be Built. With This Tender, A Supplier Is Wanted For Configuration, Further Development, Support And Maintenance, As Well As Advice Regarding Operational Preparation And Commissioning Of A New Client Solution Built On Microsoft Dynamics Customer Engagement 9.1 (On Premise) Version 9.1. In Addition To The Crm Application, Which Will Be The System Of Record In Connection With Client Administration, The Supplier Must Configure, Further Develop, Maintain And Support An Integration Platform And A Data Platform, Which Will Be Common Components In The Surrounding System Complex Servicing The Client Solution. Denmarks Prisons Total System Complex Around The Client Solution Consists Of A Number Of Components, All Of Which Are Based On On Premise Hosting. All Parts Of The Overall System Complex Are Thus Hosted In The Customers Data Centres. The Solution Design For The Client Solution Must Comply With A Traditional Layered Structure, While At The Same Time It Must Be Ensured That The Benefits Of A Standard Crm System Can Be Reaped.
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