Tenders Are Invited For Software Package And Information Systems – Visibility And Local Referencing Of La Poste Group Customer Contact Points And Associated Services

Software Package And Information Systems – Visibility And Local Referencing Of La Poste Group Customer Contact Points And Associated Services. 1. Presentation Of The Need The Purpose Of This Consultation Is To Provide A Local Referencing Software Solution For La Poste Group Customer Contact Points And Associated Services. 2. Challenges For The La Poste Group: - Have An Integrated, High-Performance Software Solution With Innovative Functionalities (Ai, Real-Time Updating Of Contact Point Schedules, Etc.), And Serving The Digital Visibility Strategy Of The La Poste Network; - Support The Evolution Of Customer Contact Points And The Offers Offered There; - Access The Expertise Of A Service Provider Specializing In Local Seo (Coverage Of Specific Lp Functionalities, Advice On New Market Trends, Etc.) 3. Functional Scope (Firm): - Presence Management - Locator/Store Locator Laposte.Fr - Animation 4. Gdpr: Data Hosting The Processing Of Personal Data Of The La Poste Group, Including Hosting, Backup And/Or Consultation, Must Be Located Within The European Union (Eu), A Part Of The European Economic Area (Eea), A Country Recognized As Adequate By The European Union. The Written/Oral Exchanges During The Consultation Will Be Carried Out Exclusively In French. 5. Volume Given As An Indication: - Presence Management: +22,000 Contact Points To Synchronize (Including 18,000 With Schedule Updates In Less Than 30 Minutes) - Locator: 35,000 Contact Points (Including 19,000 Points Of Sale); 100,000 Street Mailboxes; +5,500 Ticket Distributors - Animation Management (News, Posts, Etc.): Potentially On The 35,000 Points Of Contact 6. Other Important Information: The Number Of Successful Bidders Envisaged For This Contract Is: 1 The Maximum Amount Of The Framework Agreement Is Set At 13,000,000 Euros (Excluding Tax), Over The Total Duration Of The Framework Agreement, Renewal Periods Included.