It Services: Consulting, Software Development, Internet And Support – Provider Of It Services. The Subject Of The Performance Of The Order Described In This Procurement Documentation Is Support And Solution Services In The Areas Of: - Reactive Support – Resolution Of Incidents At The Local And Remote Level; - Hot-Line Support – Telephone Counseling And Other Services By Telephone; - Proactive Support – Change And Development Requirements; - Strategic And Process Support For The Areas: Ict Strategy, Security, Process Support Ensuring Continuous Operation Of Ict Systems. A More Detailed Specification Of The Subject Of The Performance Of The Contract Is Given In The Annexes Of The Zd, Which Describe The Managed Environment, The Competencies Required Of The Supplier And The Resulting Contractual Obligations, Especially In The Binding Model Contract For The Performance Of The Contract, Which Forms Annex No. 4 Of The Zd, And Its Annexes.
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