Tenders Are Invited For Market Dialogue Invitation - Speech Solutions And Customer Service System Tervia Logistiikka Oy

This Is Not A Procurement Announcement Or A Request For Tender, But An Invitation To Market Dialogue. You Cannot Leave An Offer In This Invitation To Dialogue, But Only Information About The Organization Participating In The Market Dialogue And The People Participating In The Dialogue. Tervia Logistiikka Oy Organizes An Information And Discussion Event Open To Everyone About The Upcoming Tender For Voice Solutions And Customer Service Systems. The Acquisition Includes Tervia Logistiikka Oys Telephone And Customer Service System As A Whole, Which Consists Of The Groups Voice Interface, Switchboard System And Chat And Telephone Bot. More Information About The Background Of The Procurement And The Description Of The Procurement In The Appendix To The Market Dialogue Invitation. The Tentative Schedule For The New Contract Is Winter/Spring 2026. The Purpose Of The Market Dialogue/Information Request Is To Inform The Market About The Upcoming Tender, Map The Market Situation, Enable Comments On The Future Procurement And Obtain Information About The Procurement, So That The Actual Tender Can Be Carried Out In The Most Expedient Manner Possible. The Market Dialogue Does Not Oblige Tervia Logistiikka Oy To Carry Out The Procurement As Described In The Information Request. Tervia Logistiikka Oy Can Also Leave The Tender Completely Out Of Action. Tervia Logistiikka Oy Is Not Obliged To Take Into Account The Answers Received In The Market Dialogue When Preparing The Tender Request. Responding To The Market Dialogue Does Not Bind The Supplier To Participate In The Tender, Nor Is It A Prerequisite For Later Participation In The Actual Tender. Not Responding To The Market Dialogue Invitation Does Not Prevent Participation In A Possible Tender, And Responding To The Request For Information Does Not Affect The Bidders Position In The Actual Tender. The Information Collected Through This Request For Information Will Remain Completely Confidential And Will Only Be Used For The Development And Planning Of The Procurement. Those Who Responded To The Market Dialogue Invitation Will Not Be Compensated For Participating In The Market Dialogue, And Tervia Logistiikka Oy Will Not Reimburse The Costs Arising From The Market Dialogue. The Procurement Unit Organizes A Dialogue Separately With Each Registered Company. The Procurement Unit Does Not Disclose The Solutions Presented By The Companies Or Confidential Information To Other Participants In The Market Dialogue. The Language Used In The Market Dialogues, As In The Entire Procurement Process, Is Finnish. The Market Dialogues Are Scheduled For Weeks 51/2025 (December 15-17, 2025 At 12-15 Each Day) (And 3/2026*). The Market Dialogues Are Carried Out Via Teams And Each Company Is Allocated 45 Minutes For The Dialogue.*If Necessary, The Procurement Unit Can Organize A Second Market Dialogue In The Week Of 3/2026 For The Companies That Participated In The Previous Market Dialogue. For Scheduling Reasons, The Procuring Entity Selects Three (3) Service Providers From Among The Participants, Who, Based On The Market Dialogue Presentations, Are, According To The Procuring Entitys Assessment, The Most Suitable To Implement The Service Presented By The Procuring Entity. In The Second Round Of Dialogue, The Procuring Entity Can Ask The Selected Companies More Detailed Questions Regarding The Request For Tender And Specification Of Requirements. Matters On Which The Procuring Entity Would Like Comments In The Market Dialogues:• Functionalities Of The Telephone Exchange System• Functionalities Of The Telephone Bot, The Parts/Modules Included In The Service And Their Modularity, Maintainability And Developability, As Well As Technical Issues Related To The Implementation, E.G. Integrations Into The Ordering And Brokerage System • Pricing Model, Service Levels, Demonstrating The Benefits Achieved With The Purchased Phone Bot, As Well As Comparison Criteria And Scoring Of The Offers, For Example Evaluating The Quality Of The Speech Produced And The Fluency Of The Conversation As Part Of The Comparison Of The Offers You Are Asked To Register For The Event By Responding To This Invitation To Market Dialogue. Will Always Open In 5 Min. Before The Agreed Time, So That Companies Can Test Connections Before The Actual Event Starts. Regarding The Functionality Of The Connections, There Is No Separate Support On Site, But Each Party Is Responsible For Establishing The Connections Themselves.