Tenders Are Invited For Helpdesk And Support Services – Establishment Of A Public Service Concession Relating To The Operation Of The Tele-Assistance Service

Helpdesk And Support Services – Establishment Of A Public Service Concession Relating To The Operation Of The Tele-Assistance Service. As Part Of This Policy Of Home Support For Elderly People And/Or People With Disabilities, The Department Has Offered Since 2006 A Departmental Teleassistance System 7 Days A Week, 24 Hours A Day, Making It Possible To Combat Isolation By Providing Assistance And Comfort At Home, And To Improve The Daily Living Conditions And Safety Of Beneficiaries. The Technical Implementation Of This Service (Installation, Maintenance And Call Management) Has Been Entrusted To A Private Operator As Part Of A Public Service Concession Since 2021. The Concessionaire Ensures The Operational, Administrative And Financial Management Of The System. The Department Has Chosen To Renew The Public Service Concession Contract At Its End On December 31, 2026, For A Period Of 5 Years. The Management Of The Public Service Will Be Carried Out At The Expense And Risk Of The Concessionaire, Who Will Be Substantially Remunerated From The Marketing Of Services To Users. The Concessionaire Is Expected To Continue And Develop The Departmental Remote Assistance System In Favor Of An Offer Accessible To The Greatest Number Of People, Technically Scalable But Also Guaranteeing Enhanced Social Support, Particularly For The Most Vulnerable. The Management Of This System Involves: The Installation, Maintenance, And Troubleshooting Of Teleassistance Equipment At Subscribers Homes The Administrative And Financial Management Of Subscriptions The Management Of Calls From Subscribers 24 Hours A Day, 7 Days A Week The Implementation Of Additional Equipment And Services Offered As Options To Subscribers The Provision To Subscribers Of Information Relating To The Operation Of The Device The Marketing Of The Departmental Offer In Conjunction With The Ccas The Production Of Conviviality Calls For Subscribers Who Wish To Benefit And At A Frequency Agreed With Them, In A Logic Of Combating Isolation The Identification And Reporting Of Situations Or Events Reflecting An Increased Vulnerability Or Fragility Of Beneficiaries The Implementation Of Psychological Support Actions For Subscribers Who Express The Need By Qualified Clinical Psychologists The Dissemination To Subscribers, At The Request Of The Department, Of Information And Alert Messages (For Example In The Event Of A Heatwave Or Extreme Heat, Extreme Cold Plans, Pollution Alerts, Epidemics, Other Crises Or Health Risks, Etc.)

1,40,00,000 - EUR

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Global Tender Document	be4bf354-56f5-412a-af75-71969b1c8027.html