Tenders Are Invited For Software Maintenance And Repair Services – 25Mc0422pn - Implementation, Training, Hosting, Maintenance And Associated Services Of A Saas Solution For Placed And Non-Placed Cultural Ticket Management With Access Control And Purchase Of Specific Associated Equipment

Software Maintenance And Repair Services – 25Mc0422pn - Implementation, Training, Hosting, Maintenance And Associated Services Of A Saas Solution For Placed And Non-Placed Cultural Ticket Management With Access Control And Purchase Of Specific Associated Equipment. The Purpose Of The Services Is: * Provision Of A Complete Solution For Managing Placed And Unplaced Ticketing And Fixed And Mobile Access Control For The Cultural Establishments Of The Town Hall Of Toulouse, Toulouse Métropole And The Etablissement Public Du Capitole And Meeting The Functional And Technical Objectives Of The Community; * Rights To Use The Solution (Hosting, Preventive, Regulatory And Corrective Maintenance) Including Telephone Assistance (Support And Hotline Access), Remote Maintenance And Third-Party Application Maintenance * Recovery And Acquisition Of Equipment And Associated Maintenance, * Specific Development Services Including Interfaces And Web Services, * Assistance Services (Technical Assistance, Training, Configuration, Etc.), Study And Project Management / Monitoring Of Service Quality, * Acquisition And Operation Of Licenses And New Modules, * Services Reversibility, * Services For Resuming Existing Data, * Assistance And Support To Users During The Start-Up And During The Operating Phase Of The Tool As Well As Training For Reference Users During The Deployment Of The Complete Solution, * Taking Into Account Development Needs And Changes In Use Through Personalized Advice. The Procedure Is Broken Down Into Two Distinct Phases: - An Application Phase At The End Of Which The Candidates Accepted To Submit An Offer Will Be Selected; - An Offer Phase At The End Of Which The Successful Bidder(S) Will Be Chosen. As An Indication, The Distribution Of Orders Between Buyers Is As Follows (Only The Total Amounts Indicated In The Commitment Document Have Contractual Value): Toulouse Metropole Initial Period Of Two Years 150,000.00 Euro(S) Maximum Excluding Tax Year 1 Of Renewal 382,500.00 Euro(S) Maximum Excluding Tax Year 2 Of Renewal 382,500.00 Euro(S) Maximum Excluding Tax Year 3 Of Renewal 262,500.00 Euro(S) Maximum Excluding Tax Year 4 Of Renewal 262,500.00 Euro(S) Maximum Excluding Tax Year 5 Of Renewal 262,500.00 Euro(S) Maximum Excluding Tax Year 6 Of Renewal 262,500.00 Euro(S) Maximum Excluding Tax Municipality Of Toulouse Initial Period Of Two Years 150,000.00 Euro(S) Maximum Excluding Tax Year 1 Of Renewal 186,000.00 Euro(S) Maximum Excluding Tax Year 2 Of Renewal 186,000.00 Euro(S) Maximum Excluding Tax Year 3 Of Renewal 186,000.00 Euro(S) Maximum Excluding Tax Year 4 Of Renewal 186,000.00 Euro(S) Maximum Excluding Tax Year 5 Of Renewal 186,000.00 Euro(S) Maximum Excluding Tax Year 6 Of Renewal 186,000.00 Euro(S) Maximum Excluding Tax Etablissement Theatre Du Capitole Initial Period Of Two Years 150,000.00 Euro(S) Maximum Excluding Tax Year 1 Of Renewal 157,500.00 Euro(S) Maximum Excluding Tax Year 2 Of Renewal 157,500.00 Euro(S) Maximum Excluding Tax Year 3 Of Renewal 157,500.00 Euro(S) Maximum Excluding Tax Year 4 Of Renewal 157,500.00 Euro(S) Maximum Excluding Tax Year 5 Of Renewal 157,500.00 Euro(S) Maximum Excluding Tax Year 6 Of Renewal 157,500.00 Euro(S) Maximum