Tenders Are Invited For Software Package And Information Systems – Framework Agreement For Remedy As Managed Service

Software Package And Information Systems – Framework Agreement For Remedy As Managed Service. After The Implementation And Transfer Of The Infrastructure And Application For Remedy, The Operation And Support Of All Affected Components And Applications From The Linux Vms Provided By It.Nrw And Hardened By The Contractor According To It.Nrw Specifications And Kept In The Current State In The Network Sections Provided Will Be Carried Out In Accordance With The It.Nrw Operating, Security And Certification Specifications In Full By The Contractor Within The Contractually Agreed Service Times. The Consulting, Administration And Support Services Required For The Agreed Overall Service Are Provided Under The Name Remedy As Managed Service In Accordance With The Contractual Agreements Set Out Here. This Can Be Done Both On It.Nrws Premises And Through Remote Access To The Contractual It Infrastructure In Accordance With The Technical Access Channels And Components Provided By It.Nrw. The Contractor Undertakes To Transfer The Operation And Support Of Remedy As Managed Service To It.Nrw Or A Successor Named By It.Nrw At The End Of The Contract In A State-Of-The-Art Manner Suitable For Expert Third Parties, Provided That He Is Commissioned To Do So By The Client. Furthermore, The Contractor Undertakes, Upon Request By It.Nrw, To Transfer The Contractual Implementation Of Remedy As Service To Another Technically Compatible Infrastructure Environment Provided By It.Nrw. The Resulting Consulting And Support Services Beyond The Agreed Operating And Support Expenses Will Be Remunerated In Accordance With The Fee Rates In The Contractors Current Price List Based On Proven Effort. For The Duration Of The Contract, The Contractor Will Ensure The Procurement And Support Of The Necessary Licensed Products Bmc Helix As Well As All Other Components Required To Provide The Service In Accordance With The Contract In Accordance With The Respective Manufacturer Price Lists At The Lowest Price. Any Usage And Performance Rights And Obligations Of The Respective Manufacturers Or Licensors Via The Contractor That Go Beyond The Contract Term Will Be Transferred To It.Nrw Upon Request At The End Of The Contract.