Tenders Are Invited For Software Supply Services – Rv For Providing And Hosting An It Management Platform

Software Supply Services – Rv For Providing And Hosting An It Management Platform. Bayerischer Rundfunk (Br) Needs A Comprehensive Saas System For Combined Server Monitoring And Patch Management That Covers Both Linux And Windows Servers. It Must Be Possible To Create Your Own Monitoring Rules Free Of Charge And Without Additional Configuration Effort; System Alarms Must Be Able To Be Configured By The Br Itself. In Addition, Your Own Scripts Must Be Able To Be Integrated And Their Results Can Be Included In The Monitoring. Patch Management Allows The Time-Controlled Installation Of Patches And The Execution Of Scripts For Software Distribution On Windows Servers. An Api Must Enable The Management Of User Accounts And Server Groups. The Monitoring Of Around 2,000 Servers, Which Have To Be Dynamically Licensed Every Month, Is Used By Around 20 Operating System Administrators, And Patch Management By Around Another 100 People. Access Is Via Browsers Such As Firefox, Chrome And Edge. To Support The Operations Administrators In Troubleshooting, Creating Automations And With Architectural Questions About Monitoring And Patch Management, The Contractor Must Provide 2Nd And 3Rd Level Support On Working Days From 8 A.M. To 5 P.M. The 1St Level (User) Support Is Provided By The Br. In Order To Bring About Operational Readiness (Integration Of All Servers, Initial Configuration Of The System, Automation Of Monitoring And Patch Management), The Br Requires Additional Support From The Contractor; Billing Is Carried Out As A Flat Rate. In Addition, It Must Be Possible To Purchase Additional System-Related Services By Agreement, Which Are Billed Based On The Time Required And Based On A Fixed Daily Rate.