Request for Proposal For Provision Of Clearing And Forwarding Agent Services

Request for proposals for Provision of Clearing and Forwarding Agent Services Location: Kigali Deadline: Monday, 24/11/2025 23:59 Provision of Clearing and Forwarding Agent Services RFP Reference: RW-LOG-CFA-2025 Date Issued: 13th November 2025 Submission Deadline: 24th November 2025 1. Introduction Zipline Rwanda Ltd (Zipline) is seeking qualified and experienced Clearing and Forwarding Agents to provide customs clearance and logistics support services for import and export operations. Zipline operates medical drone delivery services across Rwanda and imports various equipment, spare parts, and materials essential to its operations. The purpose of this RFP is to identify a competent agent capable of ensuring efficient, compliant, and cost-effective clearing and forwarding of goods through Rwandan ports of entry. 2. Scope of Work The selected service provider will be responsible for: Customs Clearance: Processing all import and export documentation in compliance with Rwandan customs laws and Ziplines internal policies. Facilitating pre-clearance and post-clearance documentation. Managing all duties, taxes, and exemption processes where applicable. Forwarding and Logistics Coordination: Coordinating inbound shipments from international suppliers to Zipline warehouses across Rwanda. Arranging transport from Kigali International Airport or other points of entry to Ziplines designated sites. Providing shipment tracking, delivery confirmations, and timely updates. Advisory Services: Providing guidance on customs regulations, tariff codes, and import/export restrictions. Assisting with bonded warehousing or temporary import procedures when necessary. Performance Reporting: Submitting monthly reports on clearance timelines, issues, and cost breakdowns. 3. Minimum Eligibility Requirements Interested firms must meet the following criteria: Valid Rwanda Revenue Authority (RRA) and Rwanda Development Board (RDB) registration. Licensed Customs Clearing Agent with the RRA. Minimum of 3 years of relevant experience in customs clearing and freight forwarding within Rwanda. Proven track record with multinational organizations or large-scale logistics operations. Sufficient financial and human resources to manage Ziplines volume of shipments. Valid Tax Clearance Certificate. 4. Proposal Requirements Proposals must include the following: Company Profile Overview, ownership, years of operation, and key personnel. Relevant Experience List of similar clients and projects. Technical Proposal Detailed description of your service approach, technology systems (if any), and proposed service levels. Financial Proposal Clear fee structure (customs processing fees, handling fees, transport, etc.). Payment terms and validity of quoted prices. Legal and Compliance Documents Certificates of incorporation, RRA license, tax compliance certificate, etc. References At least three (3) recent clients with contact details and reference letters. 5. Evaluation Criteria Proposals will be evaluated based on the following weighted criteria: Evaluation Criteria Weight (%) Company Experience & Capacity 20% Technical Approach & Service Delivery 30% Cost Competitiveness 25% Compliance & Licensing 15% Client References & Reputation 10% 9. Submission Guidelines All proposals must be submitted electronically in PDF format to: Email: [email protected] , [email protected] Subject: RFP Clearing and Forwarding Agent Zipline Rwanda Submission Deadline: 24th November 2025 Late submissions will not be accepted. 11. Confidentiality All information shared through this RFP process is proprietary to Zipline and must be treated as strictly confidential. 12. Ziplines Rights Zipline reserves the right to: Accept or reject any or all proposals, in whole or in part. Negotiate with one or more firms. Cancel or modify the RFP process at any time. Award the contract in whole or in part as deemed in Ziplines best interest. [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : https://www.jobinrwanda.com/job/request-proposal-rfp-provision-clearing-and-forwarding-agent-services