Tenders Are Invited For Software Support Services – Technical And Product Support For Hw And Sw Obelisk 2026-2030

Software Support Services – Technical And Product Support For Hw And Sw Obelisk 2026-2030. The Subject Of The Performance Of The Public Contract (Hereinafter Also Referred To As Vz) Is The Provision Of Technical Support Services For Hardware (Hereinafter Referred To As Hw) And Software Obelisk (Hereinafter Referred To As Sw Obelisk), Product Support For Sw Obelisk And On-Demand Services For: A) Obelisk Validator - A Module That Automates The Validation Of Electronic Signatures And Seals In The Formats And Levels Specified By The Eidas Regulation, B) Obelisk Trusted Archive - A Module That Serves For The Trusted Archiving Of Electronic Of Documents Based On The Application Of Modern Etsi Standards Of Extended El. Signature (Ades), C) Obelisk Seal – Module For Sealing. The Subject Of The Vz Is The Provision Of Flat-Rate Paid Technical Support Services During The Operation And Maintenance Of Hw And Sw Obelisk Consisting Of Ensuring: A) Provision Of Technical Support Services Through The Service Desk, Which Will Be Available In The Scope Of 5X8, B) Resolution Of Service Reports, C) Prophylaxis And Optimization Of The System Environment, D) Repair Packages, Including Sending Repair Packages With Corrections Of Errors Made On The Basis Of Supplier Tests Or Service Reports, E) Communication With Suppliers Of Connected Information Systems, Specified In More Detail In The Operating Documentation, Which Will Be Handed Over To The Supplier By The Contracting Authority In Accordance With The Agreement On The Provision Of Services, The Draft Of Which Forms Annex No. 1 Of The Zd (Hereinafter Also Agreement Or Draft Agreement), F) Services Of Making Configuration Changes And Revising The Settings Of All Parts Of Sw Obelisk As A Whole Via Remote Connection, G) Management And Operation Of Qualified Means For Creating Electronic Signatures And Seals (Qscd) Hsm Type And Model Sn: 46-Sc5470 And Sn: 46-Sc5487. Services According To This Letter Include: - Contractual Provision Of Management With A Qualified Trusted Service Provider (Qtsp), - Qsc Registration, - Administrative Provision Of Device Management, - Service Services Associated With The Provision Of Qscd Management, Such As In Particular: • Creation And Changes To The Configuration Of The Trustedx Eidas Platform - Configuration Of Storage And Resources (Especially Databases, Ldap, Hsm), • Configuration Of Trusted Entities (Ca, Va, Tsa), • Configuration Of Policies And Authorizations, • Change Of Settings Of The Signing Application, • Exchange Of Service Key, • Exchange Of System Certificates (Especially Ssl, Authentication Certificate For Tsa), • Generation Of Keys For The Qualified Seal, Requests For The Relevant Qualified Certificate And Its Import, • Restoration Of The Ocs Set For The Qualified Seal To New Smart Cards, • Destruction/Deletion Of Keys And Ocs Sets For The Qualified Seal That Are No Longer Needed, • Updating The Firmware, • Resetting The Hsm And Its Initialization Into The Hsm Infrastructure In Qsealcd Mode (E.G. On Request The Client Or In The Case Of An Attempt To Physically Break Into The Hsm), • Protocol Documentation Of The Performed Operations (Hereinafter Referred To As Technical Support). The Subject Of The Vz Is Also The Provision Of An Annual Prepaid Product Support Service, Which Consists In Ensuring: A) Provision Of Updates To Supported Versions Of Sw Obelisk, B) Access To The Online Service For Certificate Verification (Hereinafter Referred