Tenders Are Invited For Systems Support Services – Forrás.Net System Support

Systems Support Services – Forrás.Net System Support. The Forrás System Is Used To Support The Management And Administration Tasks Of The Integrity Authority, Which Is An Integrated System Consisting Of Several Modules - Subsystems - Based On An Sql Database. In The System, The Authority Uses The Following Modules At The Time Of Sending Out This Invitation To Tender: - Finance Module - General Ledger Module - Tangible Assets Module - Commitments Module In Addition To The Listed Modules, Their Expansion With Additional Ones - During The Contractual Period To Be Concluded As A Result Of This Public Procurement Procedure - Must Be Ensured. The Standard Subsystems Of The Forrás System Cover Different Areas, But 3 Main Subsystems Are The Same For All Of Them: The Finance-Accounting, Inventory-Equipment And Commitment Modules. Compared To These, The Inventory Function Provides An Additional Service In All Areas. Required Services: 1. Support/Operational Support Service 1.1. Legislation And Software Tracking Service Tasks To Be Performed: - Legislation And Software Tracking Service For Basic Modules - Legislation And Software Tracking Service For Additional Modules 1.2. Helpdesk Services: The Bidder Intends To Use The Helpdesk Service For - 4 Users For The Basic Modules, - 4 Users For The Additional Modules Using The Web Helpdesk. Tasks To Be Performed: 1.2.1. Professional Tasks To Be Solved Within The Framework Of The Helpdesk Services Of The Basic Modules And The Additional Modules Professional Tasks Supported By Remote Supervised Server Access Based On The Needs Reported To The Bidders Helpdesk: 1.2.1.1. Tasks Related To The Sources Basic Modules And Additional Modules (For Which Modules They Can Be Interpreted) 1.2.1.2. Year-End Professional Support (For Which Modules These Can Be Interpreted) 1.2.1.3. Professional Support For The Opening Of The Year (For Which Modules These Can Be Interpreted) 1.2.1.4. Archiving, Transfer Of Invoices And Other Master Changes 1.2.1.5. Parameterization Of Distribution Of Expenditure And Income 1.2.2. Workflow Helpdesk Service - For 15 Main Users Tasks To Be Performed: 1.2.2.1. Support For Program Operation Related To Workflow Processes, Solving And Answering Errors, Problems And Consultation Requests Related To Their Use. 1.2.2.2. Maintenance Of Authorization System 1.2.2.3. Disable User Id 1.2.2.4. Answering Questions Related To The Use Of Program Functions 1.2.2.5. Carrying Out Trunk Maintenance 1.2.2.6. Creating Queries 1.2.3. Interface Helpdesk Service In Relation To 4 Interfaces Tasks To Be Performed: 1.2.3.1. Answering Questions Related To The Operation Of The Interface 1.2.3.2. Error Detection And Error Correction Related To The Data Connection Interface Client Side, Packet Testing As Needed, Configuration, Resending, Reprocessing Of Already Received Data, And Possible Data Cleaning For Resending The Professional System Sending Page. 1.2.3.3. Operational Tasks Related To Interfaces Not Involving Development: - Data Maintenance - Parameter Maintenance