Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Framework Agreement For Procurement, Services, Maintenance And Care In The Field Of Telecommunications Technology

It Services: Consulting, Software Development, Internet And Support – Framework Agreement For Procurement, Services, Maintenance And Care In The Field Of Telecommunications Technology. The Following Edge Systems Listed Are Part Of This Framework Agreement: - Voice Recording Recorder From Asc, - Fee Recording System Alwinpro From Aurenz, - Cti Solution Estos, - Session Border Controller Audio Codes (Labeled And Purchased As Alcatel Open-Touch Sbc). In Addition To The Productive Environment, The Client Also Has A Test And Integration System. Both Environments Have The Essential Components Of The Productive Environment (Two Nodes Each, Voicemail, Management System, Various Peripheral Systems, Etc.) And Should Also Become Part Of The Framework Agreement. The Contractors Resources Should Be Used As Part Of Preventive (Preventive Control Of The Various Components, Software Maintenance Through The Provision Of Upgrades, Updates And Patches, Configuration Changes Due To Changed Requirements) And As Part Of Corrective Maintenance And Care (Incident And Problem Management). Both Regular And Disrupted Operations Are Mapped Via A Distributed, Task And Process-Oriented It Structure (Offices Responsible For Operations For End Devices Or Central Components Or First, Second And Last Level Support). The Service Partners Job Is To Support Last Level Support During Operation Or Fault Management. To Support The Client, Service Positions Are Requested, Differentiated By Personnel Category, Which Are Billed At Hourly Rates If Necessary. This Includes, Among Others, The Services Listed Below: - Support Services (Hardware And Software), - Support In Error Diagnosis And Error Elimination If The Error Was Caused By A Component Not Listed In The System Overview, - Configuration Services When Implementing New Services, - Other Support Services Such As Conceptual Work Or The Implementation Of Specialist Workshops. In Addition To The Services, Necessary Replacement And Supplementary Procurement Should Also Be Carried Out For The Affected Manufacturers. This Can Involve Expanding And Dismantling Existing Hardware And Software Capacities As Well As Expanding Functionality. For This Purpose, The Contractor Opens A Procurement Channel That Is Based On A Generally Accessible World Price List (Discount Rate On The List) And Refers To The Entire Hardware And Software Product Portfolio Of The Respective Manufacturer. The Basis For The Information Is The Respective Generally Applicable Manufacturer Product/Price List.