It Services: Consulting, Software Development, Internet And Support – Market For User Support Services For The Operation Of The Doaat Is. The It Support Services Of Csc Asia Take On Board The Activities Of The Operation Of The Is Doaat Via The Animation Of The Ppesi Process (Managing The Performance Of The Operation Of The Is). The Purpose Of The Ppesi Process Is To Implement Measures To Ensure Quality Operations While Respecting The Requirements Expressed By The Professions. This Is In Compliance With The Rules Of The Is Sector. This Market Therefore Aims To Guarantee: - Business User Support, Levels 1 And 2, On Doaat It And Telecom Incidents (24/7 Support Mainly Dealing With Incidents On Business Applications Or Telephony And Integrating An Eai (Business Application Integration)), - It Crisis Management, - Management Of Other Itil (Information Technology Infrastructure Library) Operations Processes (Problems, Requests Impacting The Si Doaat, Etc.). -The Main Activities Of The Service Are As Follows: -Management Of Activities (Organization Of Team Skills, Monitoring Of Management Indicators, Development Of Planning, Traceability Of Actions Carried Out, Development Of Reporting, Verification Of The Quality Of Deliverables, Updating Of The Framework, Transmission Of Information), -Contribution To The Animation Of The Ppesi Process (Managing The Performance Of The Operation Of The Is) Based On Itil Good Practices And Monitoring Of The Health Indicator Of The Is Doaat: Jnr (Black And Red Days), - Incident Management And Monitoring: Processing Of Simple Incidents (L1) And Complex Incidents (N2) And End-To-End Monitoring Of Incidents Declared To The Su, Escalation Of Other Incidents To The L3 Concerned, Support To L3, - Monitoring Of The Functioning Of The Is: Monitoring Of The Smooth Running Of Sensitive Operational Processes, Exchanges And Daily Manual Controls, - Crisis Management (Major Incidents, Cyber Crisis, Ultimate Assistance, Etc.) To Guarantee The Transmission Of Critical Doaat Deliverables, -Management Of Application Developments And Doaat Infrastructures: Preparation Of The Service For The Exploitation Of Doaat Is Developments (Training, Repository, Access), -Animation Of The Gdp (Problem Management) Process: Analysis Of Candidates For Opening A Problem, Management And Monitoring Of Problems, Production And Monitoring Of Rex As Part Of A Continuous Improvement Approach, -Participation In The Evolution Of The Tooling: Specifications, Recipes, Tests And Developments In Python, -Documentary Management: Development Of The Intervention Framework (Instructions, Reflex Sheets, Mapping, Workaround File, Repository, Etc.). -The Market Also Includes Some Technical Options: Management Of Requests (Office And Access To The Is), Loan Of Equipment (Workstations, Power Supplies, Etc.), Server And Workstation Monitoring, Management Of Changes Concerning The Scope Of The Doaat Is, Management Of The Doaat It Fleet.
