Tenders Are Invited For Market Survey Of Digital Service Solutions For Foreign-Speaking Residents

Invitation To A Market Dialogue This Market Dialogue Is A Market Survey, Where The City Of Espoos Goal Is To Map Alternative Solutions For Digitally Serving The People Of Espoo Who Speak Foreign Languages, And To Get Insights From Industry Players On The Implementation Of Ideas Born In Research Collaboration. This Market Dialogue Is Not Part Of The Procurement Process. A Separate Market Dialogue Will Possibly Be Organized Later For The Actual Bidding Process. Participation In The Market Dialogue Is Not Binding And Is Not A Prerequisite For Subsequent Tenders. Registration For The Information Event The Market Dialogue Information Event Will Be Held On 11.11 At 10:20-11:30 Via Teams. Register For The Event By Sending An Email To [email protected]. Mention Market Dialogue In The Subject Line Of The Email. You Can Send Questions Before The Market Dialogue To The Same Address By November 7, 2025. We Answer All Incoming Questions At Once. If You Are Unable To Participate In The Information Session, You Can Request That The Material Presented At The Event As Well As The Questions And Answers Be Delivered Afterwards. Presentation Event We Organize Presentation Events For Suppliers, Where We Get To Discuss The Solution And The Supplier Can Demo The Solution. The Demos Will Be Organized From 12.11. We Ask That You Send A Description Of The Solution And Other Requested Information To The Address [email protected] Three Business Days Before The Presentation Event Or No Later Than 19 November. When Sending Background Materials, Clearly Mark The Documents That You Want To Keep Confidential._______________________________________________________________________________________________________________________________________________ About 25% Of Espoos Residents, Or 80,166, Speak Languages ​​Other Than Finnish Or Swedish. They Speak More Than 150 Languages ​​As Their Mother Tongue. The City Of Espoo Strives To Find New Ways To Serve Its Multilingual Population. New Service Concepts Have Been Devised With Residents, Researchers, Consultants And City Employees. We Would Like To Hear From Companies, Consortia, Communities, What Kind Of Solutions They Have For The Concrete Implementation Of The Ideas That Have Arisen. Key Figures: Foreign-Speaking Residents In 2024 80,166. The Number Of Foreign-Speaking Residents Will Increase By About 6,000 Residents Per Year. Hello Espoo Info, A General Advice Service For Espoos Foreign Speakers, Has 6,400 Customer Visits Each Year. Service Concept 1: Form Filling Support Official Forms Act As A Gateway To Many Important Services And Benefits. However, The Forms Are Difficult To Understand For Many People Due To The Bureaucratic Language And Complex Structure. The Goal Of The Service Concept Is To Support The Residents In Filling Them In On Their Own - Not To Do It For Them. The Service Helps:• To Understand The Content And Purpose Of The Form• To Interpret Difficult Language• To Understand The Context: Why The Form Exists And What Phenomenon It Is Related Tothe Form Can Be Brought To The Service As An Image, File Or By Name. The Service Anonymizes The Data If Necessary And Provides Instructions In Accordance With The Gdpr So That Personal Data Is Not Shared Unnecessarily. In Addition, The Service Advises In The Attachments: What Is Needed And Where To Find Them (E.G. Kanta.Fi). The Service Makes Filling In Forms Understandable, Safe And Accessible To Everyone. Service Concept 2: Digital Assistant For City Services Information About City Services Is Scattered And Difficult To Find, Especially When The Resident Has Just Moved To Finland. Residents Do Not Always Recognize Their Rights Or Know How To Seek Help From Official Channels. Fear, Shame, The Challenges Of Using Technology And Low Trust Increase The Barriers To Applying For The Service. One Of The Concepts Devised By Residents And Researchers Is A Digital Assistant That Allows Residents To Ask About City Services Easily And In Their Own Language - By Writing Or Speaking. The Assistant Would Act As A Conversation Partner Who Supports Transactions In Different Languages, Including Easy Finnish. The Assistants Answers Are Based On Predefined Contents And Are Reliable, Transparent And Clearly Identifiable As Artificial Intelligence-Based. Sources And Limitations Are Shown In The Answers. The Service Complies With The Eus Artificial Intelligence Regulation (Ai Act). The Service Must Comply With A High Level Of Information Security And Ethics. A Digital Assistant Would Therefore Offer An Easy, Reliable And Accessible Way To Ask For And Receive Comprehensible Information In Your Own Language - When The Need Arises. Service Concept 3. Assistant To Support Service Advisors Multilingualism Brings Its Own Challenges To Service Situations. Several Languages ​​Are Used In The Conversation And An Interpreter May Be Present. The Time Of The Service Advisor And The Customer Is Often Spent Taking Notes, And Yet They May Remain Unclear Or Detached From The Context. An Artificial Intelligence-Assisted Note-Taking Tool Could Support The Documentation Of Conversations Between Residents And Service Advisors In Multilingual Service Situations In Face-To-Face Meetings And Remote Transactions. With The Help Of The Service, The Resident And The Service Advisor Can:• Get The Key Details Of The Multilingual Conversation Summarized In A Clear And Understandable Format,• Share Notes Securely Between The Resident And The Service Advisor Digitally The Service Is Transparently Based On Artificial Intelligence, Complies With The Eus Artificial Intelligence Regulation (Ai Act) And Gdpr Requirements, And Offers A High Level Of Data Security And Ethics. In Addition, It Can Produce Anonymous Information For Documentation Purposes. The Information Requested From The Companies Participating In The Market Dialogue Can Be Found In The Additional Information And The Pdf Document.