Bids Are Invited For Provision Of Specialized Services In Information Technology, Aimed At Modernization, Support And Evolution Of Educational Management Systems Of The Municipal City Of Guarapari. The Measure Aims To Meet The Growing Demands Of The Municipal Education Secretariat (Semed)

Provision Of Cloud Infrastructure With Continuous Monthly Support, Including Provision Of Systems And Monitoring Of Web Applications., Provision Of Implementation, Customization And Activation Services Of The School Management System (Sge), Including Technical And Operational Training Of Users And Technicians In The Municipality Of Guarapari, Aiming To Ensure Full Use And Functioning Of The System In All Its Modules And Functionalities, The Aforementioned System Being The Result Of An Agreement Signed For The Purposes Of Technical Collaboration Between The Municipality Of Guarapari And The Municipality Of Vitória, With The Aim Of Promoting The Modernization Of Educational Management. Questions, Support For User Operations And Possible Improvements To The System, As Demanded By The Technical Team Of The Municipality Of Guarapari. Support Must Ensure The Full Functioning Of The System, Observing The Agreed Service Levels (Sla) And Including Remote And/Or In-Person Service, As Necessary., License Of Use For The Centralized User Authentication And Authorization System., Support For The Centralized User Authentication And Authorization System., 11/03/2025 - 13:46:23, License Of Use For The Application On Ios And Android Platforms., Support For The Application On The Ios And Android Platforms., License Of Use For The Online Service Scheduling System, In The Web And Native Android And Ios Applications., Support For The Online Service Scheduling System, License Of Use For The Artificial Intelligence System For Chatbot, Support For The Artificial Intelligence System For Chatbot, License Of Use For The Virtual Emergency Activation Button System In The Web And Native Android And Ios Applications, Support For The Virtual Emergency Activation Button System In The Web And Native Android And Ios Applications, License To Use For The Service Centralizing System Via The Official Whatsapp Platform (Meta), With Unlimited Attendants., Support For The Customer Service Centralizing System Via The Official Whatsapp Platform (Meta), Sending Messages Through The Official Whatsapp Platform (Meta), Integrated To Systems, For Service-Related Communications., On-Demand Development Of New Functionalities And/Or Systems (Applications Or Web Platforms), With A Focus On Educational Management, Which May Include Enrollment Control, Attendance, Transportation, Meals, Report Generation And Performance Indicators. Solutions Must Allow Integration With Existing Systems, Comply With Lgpd And Support Decision-Making By The Municipal Education Department., Support Of Systems, Including Legacies, Maintained By The City Hall, With Incident Response, Corrections, Evolutionary Adjustments And Continuous Technical Support. The Service Must Guarantee The Stability, Security And Availability Of Systems In Use — Especially Those Used In The Education Area, Preserving The Integrity Of Information And Ensuring The Continuity Of Public Services.