Bids Are Invited For Hiring A Legal Entity To Provide Customer Automation System Activation Services Through The Official Whatsapp Application By Meta, Integrated With Generative Artificial Intelligence (A.I.) Service, Which Performs A.I. Conversational Interactions. Generative Over The Public Services Offered By The Municipality, With Personalized Chatbot, Provision Of Service Via A.I. And Service Queue Management Between Multiple Human Operators, Also Including By The Contractor The Functionalities Of Creating Thematic Groups, Disposing Individual Messages, Creating Surveys, Creating Surveys And Creating Service Evaluations Via The Nps Ao Method End Of Human Service, Sending Of News Contained On The Contractors Website, As Well As Implementation, Training, Maintenance Services And Technical Support That Guarantee Corrective And Evolutionary Changes In The System, According To The Attached Terms Of Reference.