Bids Are Invited For Hiring A Specialized Company To Supply A Multichannel/Omnichanel Platform, In The Cpaas (Communications Platform As A Service) And Saas (Software As A Service) Mode, Including Messaging Services; Webrtc Chat, Voice And Video Service, With Recording And Storage Of Interactions; Automation Of Flows Via Chatbot On Whatsapp, Instagram And Telegram, With Api For Integration To The Database Of The Autonomous Water And Sewage Service Of Aracruz; Chatbot Service; Implementation, Integration And Configuration Of The Solution; User Training; 24×7 Technical Support; Customizations On Demand; Post-Implementation Follow-Up And Continuous Maintenance For A Period Of 36 (Thirty-Six) Months.

Installation And Configuration Services For An Ip Telephony Platform (Cloud Pbx) In The Cloud Model With 24X7 Remote Technical Support For 50 Extensions., Development Of Api For Access To The Database (Firebird) Of The Saae De Aracruz Commercial System, Data Collection And Data Insertion., In-Person Training For Operation Of The Omnichannel Platform, With Integration To Ipbx In The Cloud And Activation Of The Platform Service Via Whatsapp Official Api. The Course Will Be Aimed At 12 Servers In The User Relationship Management Division, As Specified In The Terms Of Reference And Annex Iii., Licensing Agreement For The Omnichannel Communication Platform (Telephony, Whatsapp, Facebook, Instagram And Telegram), With Unlimited Technical Support Throughout The Entire Contractual Period And Up To 50 Active Users/Extensions. Includes: 1. Customer Service Via Official Whatsapp Api For Up To 8 Customers; 2. Satisfaction Survey Module; 3. Call Recording And Management Report Generation Features; 4. Automatic Distribution Of Services Through Customizable Chatbot; 5. Monthly Allowance Of 5,000 “Utility” Type Messages. The Objective Is To Optimize Customer Service, In Accordance With The Specifications Of The Terms Of Reference And Annex Iv.