Computer Support And Consultancy Services – Hw Maintenance Pre Is Gp Sr. The Subject Of The Contract Is The Provision Of Hw Maintenance Services For The Period Up To 30/11/2026 In The Scope Of: A) Ensuring The Delivery Of Original Spare Parts To The Public Contracting Authority Or A Third Party Authorized By It (Sla Supplier For Is Gp Sr), B) In The Event Of The Impossibility Of Repairing The Given Component Or Its Part, Ensuring The Delivery Of The Entire New Device, C) Providing Updates, Security Patches, Firmware, New Versions Of Drivers And Software Parts Of Hardware Components (Part Of The Price Of Maintenance) To The Public Contracting Authority Or A Third Party Authorized By It, D) Ensuring The Required Response Times For The Provision Of Hw Maintenance Services In Delivery Mode The Next Working Day After Reporting The Incident, E) Providing Summary Information To The Public Contracting Authority Or A Third Party Authorized By It About The Release Of New Versions Of Drivers, Firmware Or Security Patches Of Manufacturers Of Individual Supported Components At Least Once Per Quarter, No Later Than 10 Working Days After The End Of The Previous Quarter, F) Telephone Or Email Support Of The Helpdesk (Including Essp), Including The Possibility Of Escalating The Resolution Of The Incident To The Manufacturer. At This Point, The Public Contracting Authority Declares That The Period Of Existing Equipment Support (Components According To The Description Of The Subject Of The Contract) Will Expire On 30.11.2025. The Subject Of This Contract Is The Provision Of Support Services Until November 30, 2026, Regardless Of When This Contract Enters Into Force, And The Provider, By Submitting Its Offer, Declares That It Has Taken These Factors Into Account In Its Price, Taking Into Account Market Practices And The Requirements Of The Manufacturers Of These Devices. The Provider Declares That He Has Included In The Price Any Additional Costs To Ensure This Support. A Detailed Definition Of The Subject Of The Contract Is Part B.1 And Part B.2 Of These Tender Documents, Which Are Published In The Public Contracting Authoritys Profile On The Portal Www. Uvo.Gov.Sk And In The Evo Information System Maintained And Made Available By The Office For Public Procurement Available Via The Website Www.Uvo. Gov.Sk And In Is Evo Accessible Via The Website Electronic Platform – Information System Of Public Administration (Www.Isepvo.Sk) (Hereafter Referred To As Is Evo) And To Which The Contracting Authority Provides Unlimited, Complete And Direct Access Free Of Charge From The Date Of Publication Of The Public Procurement Notice In The Supplement To The Official Journal Of The European Union.
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