Tenders are invited for Consultancy for an Assessment of the Emergency Medical Service of the Palestine Red Crescent Society, including Operational Planning Support COUNTRY OF ASSIGNMENT: Occupied Palestinian Territories (OPT) and remote work LOCATION IN OPT: West Bank, Ramallah START DATE: January 2026 DEADLINE APPLICATION: November 12, 2025 SCOPE OF WORK 1. Assess the EMS System The consultant will carry out a full review of the technical and operational components of the PRCS EMS, including: · Organizational structure and staffing : Analyze the workforce composition (EMTs, paramedics, volunteers/EMRs), recruitment and retention challenges, and management capacity. · Fleet and equipment : Assess the functionality, maintenance, and sustainability of EMS fleet and infrastructures as well as medical equipment and consumables. · Dispatch and communications : Review existing systems for case allocation, coordination between stations, and links to external actors. · Training and protocols : Examines current training curricula (eg ACLS, ALS, EMR), career pathways, clinical guidelines, and their alignment with international standards. · Coordination mechanisms : Review how PRCS EMS complement the Ministry of Health, UN agencies, Movement partners, and other emergency service providers, including the private sector. The assessment will include an analysis of performance data- such as response times, case mix, patient outcomes, and quality indicators- in order to provide a measurable baseline for future planning. 2. Engage Stakeholders Recognizing that EMS operates in a highly politicized and constrained environment, the consultant will adopt a participatory methodology . This will include: · Consultations with PRCS leadership, EMS management, and frontline staff across stations and sub-stations. · Engagement with volunteers and community representatives (eg Community Awareness Committees) to capture perspectives on access barriers and the role of first aid at community level. · Dialogue with external stakeholders, including the Ministry of Health, international partners, and, where relevant, private sector providers. These consultations will ensure the assessment reflects both internal operational realities and the broader humanitarian and health ecosystem in which PRCS operates. 3. Formulate Actionable Recommendations The consultant will produce a prioritized recommendations matrix that translates findings into clear, actionable measures. Recommendations should be practical, context-appropriate, and directly linked to PRCSs strategic frameworks (Strategy 20242027 and Emergency Master Plan 20252027). Each recommendation must specify: · The responsible actor (eg PRCS HQ, branch management, external partner). · A realistic timeline for implementation. · The resource implications (financial, human, material). The recommendations will cover, at a minimum, those core areas: 1. Workforce and Leadership Development Workforce development and training (technical and managerial skills). Performance monitoring and accountability mechanisms for station managers. 2. Systems and Operations Optimization Actionable measures to dispatch improve and communications systems. Optimization of fleet and equipment use, maintenance, and replacement. 3. Quality of care and Technical Governance Enhance the quality and accountability through the establishment of a clear clinical governance, including quality assurance and data systems. 4. Partnerships and Resource Mobilization Strengthening partnerships and resources mobilization. Before finalization, recommendations will be presented and validated with PRCS leadership to ensure alignment with the Societys humanitarian mandate, Palestinian national health strategies, and international standards. EXPECTED RESULTS AND DELIVERABLES Comprehensive EMS Assessment Report (3040 pages + annexes) · A full analysis of PRCSs EMS system, covering structure, staffing, fleet, equipment, dispatch/communications, training systems, protocols, and coordination mechanisms. · Integration of performance data (response times, patient outcomes, case mix, quality indicators). · Contextual analysis of operational challenges, including access constraints, security risks, and resource shortages. · Appendices may include detailed station-level data, interview summaries, or technical tables for reference. Recommendations Matrix (1015 pages) · A prioritized set of actionable recommendations tailored to PRCSs operational realities. · Each recommendation to specify: responsible actor, timeline, and resource implications. · Recommendations to address workforce development, fleet and equipment management, dispatch systems, clinical governance, quality assurance, partnerships, and resource mobilization. · Designed as a practical tool for direct integration into PRCSs 2027 EMS Operational Plan. Presentation Materials · A PowerPoint summary of findings, highlighting key evidence, gaps, and recommendations in a visual and accessible format. · To be used by PRCS leadership for internal decision-making and for sharing with Movement partners and donors. In-person Validation Workshop (2 days) · Facilitation of a participatory workshop with PRCS HQ and branch representatives to present and discuss findings. · Collective validation of the recommendations matrix, ensuring institutional ownership. · Support to PRCS in refining the draft 2027 EMS Operational Plan based on the validated recommendations. Final Report and Technical Support Package · A revised final assessment report, incorporating feedback from PRCS and workshop participants. · The final package should include: · The Assessment Report. · The Recommendations Matrix. · The PowerPoint summary. · Workshop proceedings (agenda, participants, key discussions, validated recommendations). · Delivery in both electronic and hard-copy formats, ready for operational use by PRCS and for sharing with Movement partners. Delivery schedule: · Inception report and methodology: within 3 weeks of contract start (no later than February 2026). · Field work and stakeholder consultations (in the West Bank): by May 2026. · Draft report & recommendations matrix: by July 2026. · Validation workshop (in the West Bank): October 2026. · Final report: December 2026. REPORTING The consultant will report directly to the Program Coordinator based in Palestine, who will serve as the primary focal point for day-to-day coordination, logistical arrangements, and liaison with PRCS. Throughout the assignment, the consultant will receive continuous technical and methodological support from the FRC Regional Health and Logistics Advisors. Their role will be to accompany and assist the consultant in ensuring analytical depth, contextual relevance, and consistency with PRCSs strategies and international EMS standards. They will provide guidance on methodology and data sources, facilitate access to key stakeholders and technical background materials, offer feedback on draft deliverables, and participate in discussions and the validation workshop to help translate findings into practical, actionable recommendations. CONSULTANT PROFILE · Senior EMS / health systems expert with international experience in pre-hospital emergency care and operational planning. · Demonstrated ability to work in fragile, conflict-affected, or resource-limited settings. · Strong facilitation, stakeholder engagement, and capacity-building skills. · Previous experience in opting for an asset. · Fluency in English required and Arabic desirable. · The consultant must be allowed to enter and remain in Israel to be able to access oPT TRAVEL AND LOGISTICS · The consultancy will involve long term field presence in Palestine (2-3 months) followed by remote work for the report drafting and other, shorter field missions for the workshops and support with refining the 2027 Operational Plan. · The consultancy will involve travel within the West Bank (Ramallah HQ and selected EMS stations/branches). · The consultants financial proposal should include the cost of the deliverables. · Accommodation in the West Bank, travel in the West Bank, and Entry Visa for the purpose of the consultancy will be organized and covered by FRC (travel from the consultants home base to either Tel Aviv or Amman for entry into the West Bank will not be covered) · The consultant must be allowed to enter and remain in Israel to access oPT EVALUATION CRITERIA Applications will be evaluated based on: · Relevant professional experience and qualifications · Quality and clarity of the proposed methodology and timeline · Demonstrated ability to conduct EMS assessments and operational planning in fragile contexts · Availability for field missions during the proposed timeline (Feb 2026-Oct 2026) · Financial proposal · The tenderer must provide proof of a legal consultant status in their country of residence, through the submission of an official document certifying their legal commercial registration How to apply EXPRESSION OF INTEREST Interested consultants are invited to submit a technical and financial proposal including: 1. A detailed CV 2. A cover letter detailing relevant experience and qualifications. 3. Proposed methodology and timeline for the consultancy. 4. Comprehensive budget covering all phases and all required expenditure, except accommodation / travel within the West Bank and visa per section Travel and Logistics above. The proposal should be firm, global, and definitive for the entire contract duration. Please submit your proposal before 12/11/2025 to support-palestine.frc@croix-rouge.fr and coprog-palestine.frc@croix-rouge.fr . Technical and financial proposals will be evaluated shortly after the closing date, and consultant selection will take place pending confirmation of donor funding. [Disclaimer: The above text is machine translated. For accurate Tender Link : https://www.coordinationsud.org/appels-doffres/?_localisations=afrique%2Casie%2Cmoyen-orient
