Tenders Are Invited For Document Creation, Drawing, Imaging, Scheduling And Productivity Software Package – Procurement Of Microsoft Office Standard 2024 Ltsc Volume Licenses Including Multi-Vendor Service

Document Creation, Drawing, Imaging, Scheduling And Productivity Software Package – Procurement Of Microsoft Office Standard 2024 Ltsc Volume Licenses Including Multi-Vendor Service. The Subject Matter Is The Overall Award Of (1) Delivery Of Microsoft Office Ltsc 2024 As Permanently Granted On-Premises Licenses (Perpetual, Without Functional Jumps) Including Proof Of License/Activation (Kms/Mak) And (2) Sla-Based Multi-Vendor Support (2Nd/3Rd Level, Remote) For The Client Workplace Productivity Environment (Kritis). The 1St Level Support Remains With The Client. The Contractor Ensures Consistent Troubleshooting (Incident), Cause Analysis (Problem), Change/Release Support And Manufacturer Coordination (Single Point Of Contact). For Critical Incidents, There Is 24/7 Availability With Defined Response And Recovery Goals; A Web-Based Ticket Portal With Audit-Proof Documentation, Status Updates And Regular Service Reports Must Be Provided. The Office Deployment Must Be Ad/Gpo Manageable, Wsus/Offline Updateable And Ensure Compatibility With Existing Templates/Macros/Add-Ins. Security And Data Protection Are Based On The State Of The Art (Encrypted Remote Access, Processing In The Eea, Av Contract In Accordance With Art. 28 Gdpr). Language And Documentation Services In German. Contractual Basis: Evb-It Transfer Type A (Licenses) And Evb-It Service Contract (Operation/Support). Term 12 Months, With A One-Time Extension Option For A Further 12 Months - Not Automatic, Can Only Be Actively Exercised By The Client. Bidding Consortia/Subcontractors Are Permitted; The Main Contractor Has Overall Responsibility. Quantities, Service Times, Slas And Price Positions Result From The Tender Documents.