Bids Are Invited For Hiring Of A Specialized Company That Has A Grant From The National Telecommunications Agency, For Fixed Switched Telephone Services (Stfc), In The “Software As A Service-Saas” Modality (Software As A Service) Of Unlimited Traffic (Ddr) For Local And National Calls, Fixed-Fixed Fixed-Mobile, Including Pabs Virtual Services, With Cloud Structure, Based In Sip Protocol And Voip Technology (Voice Over Ip), With Provision Of Ip Devices And Analogue And Tri-Digit Lines With Technical Support 24 Hours A Day, 7 Days A Week, Including Holidays, Through Telephone Contact With Direct Contact To Support And Preventive And Corrective Maintenance, For A Period Of 12 Months To Serve The Municipal Administration Secretariat, Described In The Terms Of Reference

Ddr 60 Channel Service Subscription - Unlimited Traffic To Offer A Robust Communication Solution, Allowing Access To Up To 60 Simultaneous Channels. This Subscription Is Ideal For City Hall As It Needs To Manage A Large Volume Of Calls Or Data Traffic Without Worrying About Limits. With Unlimited Traffic, It Is Possible To Make Calls And Transfer Data Without Restrictions, Ensuring Efficient And Continuous Communication., Tri-Digit Subscription (Public Utility) This Service Is Used To Provide Quick Access To Essential Services, Such As Emergency, Citizen Service And Other Public Utility Functions. These Three-Digit Numbers Are Short And Easy To Remember, Allowing Users To Quickly Access Government, Emergency Or Institutional Services, Installation, Configuration And Training Service Required For Implementation Of The Telephone Integration System, Consisting Of Pabx In Cloud Central, Ip Telephone Devices, Installation, Knowledge Transfer With Specialized Technical Support, Technology Updates Required For Full System Operation., Automated Attendance License (Ura) This System Allows Calls To Be Answered Automatically, Offering Menu Options That Users Can Select Through Voice Commands Or By Pressing Keys On The Phone. The Main Functions And Benefits Of The Automatic Answering License Include: Efficient Answering, Allowing Calls To Be Automatically Directed To The Correct Department Or Extension, Reducing Waiting Times And Improving The Customer Experience; 24/7 Availability As Ura Can Answer Calls At Any Time Of The Day, Offering Continuous Support Without The Need For A Human Attendant; Cost Reduction, Reducing The Need For A Large Customer Service Team, As Many Queries Can Be Resolved Automatically; Information Collection, Which Can Be Programmed To Collect Data From Residents, Such As Identification Numbers Or Account Information, Before Transferring The Call To An Attendant; And Personalization, Allowing The City Hall To Personalize The Residents Experience, Offering Relevant Information And Directing Calls According To Specific Needs., Ip Extension License Used To Enable And Manage Extensions Of The Voip Telephony System (Voice Over Ip). With This License, It Will Be Possible To Add And Configure Ip Extensions, Allowing Users To Connect To The Citys Telephone System Through Devices Such As Ip Phones, Softphones Or Communication Applications. This Is Especially Useful Given The Need To Modernize The City Halls Communications Infrastructure, Offering Flexibility And Mobility To Servers, As Well As Enabling Internal And External Calls To Be Made Efficiently. This Service Is Priced Per Monthly Fee, Therefore, 12 (Twelve) Monthly Fees Must Be Requested For Each Line Desired., 10/21/2025, Rental Of Ip Type 1 Telephone Device This Service Intends To Provide A Telephony Device That Will Use Voip Technology (Voice Over Ip) To Make Calls. Renting This Ip Telephone Device Will Enable You To Use Advanced Features, Such As High-Quality Calls, Integration With Communication Systems And Additional Features, Such As Conferencing And Voicemail. This Service Is Priced Per Monthly, Therefore