Tenders Are Invited For Software Support Services – Comprehensive Introduction Of The Crm Software Cobra Crm Pro To Create A Uniform Customer And Contact Data Information System

Software Support Services – Comprehensive Introduction Of The Crm Software Cobra Crm Pro To Create A Uniform Customer And Contact Data Information System. A) Services For The Introduction Of The Crm Software Cobra Crm Pro As A Standard Solution In Accordance With The Service Description/Matrix The Services Are Divided Into Basic Services To Be Provided On A Regular Basis For A Flat-Rate Fee And Contingent Services To Be Provided On Demand (Services And Contractual Services) For A Fee Based On Effort. The Basic Services Include The Support Of The Current Version Of The Cobra Crm Pro Software Used By The German Weather Service (Receipt And Processing Of Fault Reports). The Contingent Services Include Support For The Dwd-Wide Introduction Of Cobra Crm Pro (Planning Services) As Well As Further Developments And Adjustments To The Software (Programming Work). An Evb It Service Contract Is To Be Concluded With A Minimum Term Of 24 Months With Two Automatic Extensions For A Further 12 Months Each Time. After A Contract Term Of 48 Months, A Further Extension Of The Contract Is Not Possible. B) Increasing The Existing Licenses And Purchasing Additional Modules In Accordance With The Service Description/Matrix The Existing 50 Existing Licenses Are To Be Increased By Purchasing 85 New Licenses. The Purchase Of The Cobra Event Premium Event Module Is Also Planned. Optionally, The Purchase Of A Document Management System And Event Management System Is Considered. For This Purpose, An Evb It Transfer Agreement Is To Be Concluded. The Purchase Of Optional Modules Is Possible Up To A Maximum Of 48 Months After The Start Of The Contract. C) Provision Of Maintenance Services (Updatedness Guarantee) In Accordance With The Service Description/Matrix Up-To-Dateness Guarantee For 85 Licenses And From July 1St, 2027 Also For The 50 Existing Licenses. The Existing Maintenance Contract For The Existing Licenses Ends On December 31, 2026. For This Purpose, An Evb-It Maintenance Contract With A Maximum Term Of 48 Months Is Required.