Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Greendesk

It Services: Consulting, Software Development, Internet And Support – Greendesk. The Service Consists Of The Workstation, Service Desk And Service Management Service Packages. The Central Task Of The Workstation Service Package Is The Operation Of All End Devices (Clients) Such As Notebooks Including The Required Software, The Complete Lifecycle Of Software Management From Certification To Packaging To Software Distribution. Essentially The Following Services Are To Be Provided: - Device Management: The Contractor Is Responsible For The Design, Engineering As Well As The Continuous Maintenance And Further Development And The Design Of The Hardware And Software Of A Cross-Platform Client Environment Up To The Top Of The Operating System In Accordance With The Clients Specifications. - Application And Desktop Environments: Provision Of The Centrally Operated Vdi Infrastructure For The End Devices At The Users Workplace - Software Management: The Software Management Service Essentially Consists Of The Components Testing, Software Packaging And Software Distribution. - Shopping Cart Services: As Part Of The Shopping Cart Services, The Contractor Provides And Maintains A Comprehensive Shopping Cart In Accordance With The Clients Specifications. The Shopping Cart Includes Hardware (It Workstation Hardware, E.G. Desktops, Notebooks, Monitors, Etc.), Software And Services, Which For Hardware Include The Management Of Corresponding Maintenance Contracts (In Particular Warranty Processing) And Disposal. - Field Services: Field Services Include The Provision Of Services By The Contractor That Include The Installation, Restoration Or Dismantling Of Systems Including Patching Of Network Connections At The Workplace. - Mobile Device Management: The Subject Of Mobile Device Management (Mdm) By The Contractor Is The Management Of The Mobile Devices Such As Tablets Or Smartphones Used By The Client And The Beneficiaries. - Print: As Part Of The Print Services, The Contractor Provides The Client And The Beneficiaries With A Complete Print Environment For Workplace Printing And Operates It. - Collaboration Services: The Collaboration Services Service Package Describes The Provision And Operation Of A Hybrid (On Premises And Cloud) Mail Solution Including Archiving By The Contractor. - M365: Parts Of The Organization Use M365 Services. The Contractor Supports And Advises The Client In The Operation And Further Development Of The Microsoft M365 Services Within The Framework Of The Existing Contractual Relationships With Microsoft. - Disaster Recovery: The Conception And Testing Of The So-Called Disaster Recovery Precautions, Planning And Measures, Which Essentially Have To Ensure The Defined Maintenance Of Operations And Restoration Of It Services In The Event Of An Emergency (Crisis, Disaster) As Well As Crisis Management, Is Based On The Legal Requirements And The Requirements