Support Services For Road Transport – Manning The Info Point At The Vip Depot. The Contractor Is Responsible For Ensuring A Consistent, High-Quality Information And Advisory Service In Accordance With The Defined Requirements: - Deployment At The Vip Info Point (There Is A Contact Point For Customers In The Entrance Area Of The Administration Building At The Vip Depot - For Telephone And Physical Inquiries) - Tasks In Customer Care On The Information Telephone, In Person At The Info Point And In Written Customer Communication; - Recording Passenger And Customer Complaints And Recording Them In The Patris Sales Background System; - Qualified Advice And Information Provision Via The Information Telephone On All Services Offered By The Company, In Particular On The Vbb Tariff System; - Providing Information On General Citizen Inquiries By Telephone And Answering Them By Email; - Recording Abo Applications And Ebe Issues In The Patris Sales Background System - Compiling Vip Information Material In Response To Customer Inquiries And As Part Of Abo Regular Customer Support; - Supervision Of The Vip Lost Property Office - Control And Management Of The Flow Of Visitors To The Depot
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