Tenders Are Invited For Computer Support And Consultancy Services – The Contracting Of Advanced Technical Support Services – Unified Business Support – From The Manufacturer Microsoft For A Period Of 34 Months.
Tenders Are Invited For Computer Support And Consultancy Services – The Contracting Of Advanced Technical Support Services – Unified Business Support – From The Manufacturer Microsoft For A Period Of 34 Months.
Computer Support And Consultancy Services – The Contracting Of Advanced Technical Support Services – Unified Business Support – From The Manufacturer Microsoft For A Period Of 34 Months.. The General Directorate Of Telecommunications And Digital Administration, Through The Corporate It Service, Provides Ict Services To The Bodies And Organizations Of The Administration Of The Community Of Castilla Y León (Hereinafter, Accyl). These Services Are Technological Infrastructures That Cover The Hardware, Software, And Facilities Necessary To Satisfy The Requirements Demanded By The Different Organizations. The Accyl Has Been Using Microsoft Products To Cover The Needs Of Its Users In Office Automation Tasks, Shared Management Of Network Resources, Email, Job Management, Access Control To Network Resources, User Management, Collaboration Tools And Portals, Etc. In Previous Years, Through Successive Contracts, The Rights To Use The Products Necessary To Provide The Services Mentioned Above Have Been Acquired And Renewed, As Well As The Second-Level Advanced Support Service Provided By The Manufacturer – Unified Business Support, Previously Premier Support – To Have Adequate Coverage In Case Of Problems Or Incidents Due To The Software That Is The Subject Of The Contract. In January 2026, This Second-Level Advanced Support Service Will Need To Be Renewed, As The Current Contract Reaches Its Expiration Date. It Is Also Necessary To Take Into Account The Support Needed By The 365 Tenant Dedicated To The Educational Environment, Used By Both Public Employees And Citizens, As Well As The Server Products Exclusively Used For Said Environment. The General Directorate Of Telecommunications And Digital Administration – Hereinafter Dgtad – Is The Body Responsible For Managing The Licenses And Support Of The Entire Accyl.
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