Tenders Are Invited For Provision Of Financial Services

Tenders are invited for Provision of Financial Services in Sudan 2. Objective The purpose of this tender is to engage qualified service providers to deliver safe, efficient, and compliant cash and voucher assistance services on behalf of Save the Children Sudan. The service provider(s) must have the capacity to: Disburse cash to beneficiaries through multiple modalities (cash over the counter, mobile money, bank transfers, vouchers/e-vouchers). Ensure liquidity, security, accountability, and dignity in the delivery of assistance. Provide accurate documentation, reporting, and reconciliation in line with SCI and donor requirements. Comply with all applicable national laws and regulations, as well as SCI safeguarding and data protection policies. 3. Scope of Services 3.1 Cash Over the Counter Agents Definition & Setup: FSPs may use their own agents, official retailers, or other registered retailers with formal agreements. Locations and details of each agent must be listed in the proposal. Liquidity & Staffing: Adequate liquidity, staffing, and office setup must be ensured to manage projected volumes. Cash Disbursement: Payments in local currency (SDG), in SCI-specified amounts, denominations, and locations. Documentation: Signed receipts, transaction logs, reconciliation reports submitted after each distribution. Verification: Disbursement only against proof of entitlement and valid ID (National ID, UNHCR papers, or SCI-approved alternative). Timelines: Transfers must align with SCIs schedule and close with transaction and reconciliation reports. 3.2 Digital Transfers (Mobile Money & Bank Transfers) Mobile Money: Setup of wallets/SIMs for beneficiaries. Features: PIN authentication, multiple wallets, claw-back requests, cash-out at approved vendors. Reporting: Wallet ID, beneficiary name, date, amount, failed transactions, balances. Bank Transfers: Registration and account opening for unbanked beneficiaries. Reporting: Beneficiary name, account number, amount, date, failed disbursements. Facilitation of claw-back requests. 3.3 Vouchers/E-Vouchers Formats: Paper-based or electronic vouchers redeemable at SCI-approved vendors. Features: PIN authentication, offline functionality, redemption restrictions, roll-over capacity. Security: Paper vouchers must include serial numbers, validity dates, watermarks, or holograms. Vendor Readiness: Vendors must be adequately stocked, ensure fair prices, and provide smooth redemption. Documentation: Voucher issuance logs, redemption records, reconciliation reports. Expansion: Supplier should demonstrate readiness to expand into shelter repair materials and WASH/NFI vendors. 3.4 Voucher for Rehabilitation Materials Materials: Mud bricks, red bricks, cement, wooden beams, zinc sheets, mortar, backfilling material. Delivery: From ElDamr market to designated sites (e.g., Al Salama, Bajboob, Al Akad, Block 3738, Al Hudiyba). 3.5 Voucher for WASH Materials (NFIs) Hygiene Items: Soaps, laundry powder, jerrycans, buckets, toothbrushes, toothpaste, aquatabs, sanitary pads, washing basins, dignity kits. Quality Control: Samples must be approved by SCI technical staff before contracting. Stock & Storage: Adequate stock, proper storage, accessible and safe distribution points. Geographic Coverage: Khartoum, River Nile, Blue Nile, Gezira, Darfur states, South Kordofan, North Kordofan. Provision of Seeds: Such as Sorghum, Millet, Groundnut, Cowpeas, Onion, Tomato, Cucumber, Radish, Eggplant, and Argula. Quality Control: Seeds will be subject to a germination test and approval prior to distribution. Provision of Food: Such as meat, vegetables, lentil, flour, pasta, beans, etc. Description: A cash voucher program is a form of financial assistance where beneficiaries receive vouchers that can be exchanged for cash from approved vendors 3.6 Voucher for Seeds 3.7 Voucher for Food: 3.8 Voucher for Physical Cash: 4. Reporting Requirements Transaction Reports: Monthly consolidated reports with minimum details: beneficiary name, transaction/ID number, retail office/agent name & address, date, amount, and non-collected amounts. Reconciliation Reports: Comparing beneficiary distribution logs with actual disbursements. Invoices: Covering transaction fees and pre-financed amounts (if applicable). Complaint Handling: Supplier must establish and manage a beneficiary complaint handling mechanism in coordination with SCI. 5. Expected Quality Standards Ability to operate all required modalities in SCI target regions. Guarantee of liquidity, recipient safety, and staff security. Compliance with SCI Data Protection Policy: encryption/tokenization of personal data. Compliance with Sudanese regulatory frameworks (KYC, AML/CTF, tax laws, consumer protection, food safety, etc.). Transparent pricing and avoidance of vendor price inflation. Proposals must clearly indicate service delivery capacity across SCIs areas of operation, including but not limited to: Khartoum State (All Localities) River Nile State (All Localities) Gezira State (All Localities) Blue Nile State (All Localities) Gadarif State (All Localities) White Nile State (All Localities) Sennar State (All Localities) North Kordofan (All Localities) South Kordofan (All Localities) North Darfur (All Localities) Central Darfur (All Localities) West Darfur (All Localities) Red Sea State (All Localities) Tender Link : https://www.savethechildren.net/tenders