Lot 1 - Monthly Fixed Services - Corrective/Preventive Maintenance: I- Rental Rental Of Cloud Telephony Service (Saas), With Voip Telephone Appliances, And Integrated Multichannel Digital Service Platform, Both Receptive And Active, Supporting Instant Messaging Applications And Social Networks, In Saas Mode (Software As A Service), Including Safe Access, Training, Training, Support, Support, Training, Training, Training, Training, Training, Training Services, Training, Training, Training, Training, Training, Training, Support, Training, Training, Support, Support, Support, Support, Support, Support, Support, Support, Support, Support, Support, Support, Support, Support, Support, Support, Support, Support And Guarantee Of Data Secrecy, Integrity And Availability (Backup) To Meet The Needs Of The Municipality Of Novo Hamburgo, As Provided In The Term Of Reference.- Telephone Service Voip- Call Center- Call Recording Channel- Call Center Supervisor License (One License)- Call Center Agent License (20 Licenses)- Pc-Based Operator Table Software For Assistant Licenses Virtual Trained By Generative Artificial Intelligence With Contractor Data- Integration Licenses With The Official Whatsapp Api- At Least 20 Human Agents- Minimum Of 115,000 (One Hundred And Fifteen Thousand) Monthly Receptive Conversations Of 200,000 (Two Hundred Thousand) Monthly Conversations, With Proportion To The Volume Effectively Used, Perfection And Adaptive (Legal) .Iii- Remote Technical Support And Presentation-Performing Monitoring And Availability Of Solutionv- Provision And Maintenance Of Systemic Environment And Support Infrastructure (Software A Service- Saas), Lot 1- Expected Variable Services- Implementation: I- Implementation Of Solution Ii- Installation Of Users Operators And Management Assisitov- Migration And Conversion Of Processesi- Process Analysis, Configuration And Parameterization Of The Platform And Service Flows.Vii- Integration With Systems Of The City Hall- Integration With The Operator Of Telephone Lines Contractors For Maintenance: Viii- System Configuration And Parameterization, Lot 1- Variable Services On Demand I- Customization, Integration, Etc.) Lot 1 - Variable Services Under Demand Ii- Additional Training With Classes For 5 Or More Users, Lot 1 - Variable Services On Demand Iii- Consulting, Lot 1 - Variable Services Under Demand Iv- Installation Of Additional Telephone Appliances, Lot 1 - Variable Services Under Demand V - Configuration And Parameterization Of New Service Flows, Lot 1 - Additional Human Care Licenses, Lot 1 Vii - Additional Active Conversation
