Tenders Are Invited For Access To Msf Health Facilities Application - Testing And Training Consultancy

Tenders are invited for Access to MSF Health Facilities Application - Testing and Training Consultancy Closing Date: 14 Sep 2025 Type: Consultancy Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. Background The Manson Unit is a multi-disciplinary medical team within MSF UK. We aim to improve the quality of MSFs medical programmes worldwide, so the best possible care is delivered to our patients. A persistent challenge in our health programming is accurately assessing access to MSF health facilities. Most patients travel by foot, and current methods rely on linear distance analyses that fail to account for terrain and environmental barriers (e.g., rivers, marshland, snow). To address this, MSF UK is developing an interactive, user-friendly application that evaluates access based on travel time rather than distance. This tool aims to provide more realistic insights into healthcare accessibility and support strategic planning. Project aim The application will: Improve understanding of how well MSF facilities and outreach programmes serve target populations. Identify gaps in healthcare accessibility. Support planning and response to environmental changes (e.g., natural disasters, road disruptions). Consultancy objective To lead and manage comprehensive user testing of the application with MSF Geographical Information System (GIS) specialists to ensure its readiness for operational use and to create training and support materials for testers and future users to ensure integration into MSF systems. Key responsibilities Planning and coordination In collaboration with the project team, develop a detailed plan with clear timelines and milestones. Identify and recruit experienced GIS testers in collaboration with MSFs GIS Centre. Serve as the primary contact for all testing activities. Testing and feedback Design a standardised testing protocol to ensure consistent evaluation. Deliver training sessions on platform use and feedback submission. Document and synthesize feedback, including usability issues, bugs, and suggestions. Collaborate with the project team to ensure the developers integrate selected improvements. Training and documentation Develop standard operating procedures (SOPs) and step-by-step user guides. Update training materials post-improvement, including: Revised SOPs and guides Short training video Troubleshooting materials Frequently Asked Questions (FAQ). Ensure training materials are accessible to non-technical users in diverse contexts with varying English proficiency. Reporting and communication Maintain regular communication with project leads through bi-weekly meetings and monthly reports. Prepare a summary presentation for Project Steering Committee, Internal funding body, GIS Centre and MSF UK Committee of Directors Promote the applications value and encourage adoption among stakeholders. Expected deliverables Detailed work plan with defined timeline. (Within 1 week) Standardised testing protocol. (Oct 2026) List of identified and trained testers. (Oct 2026) Initial SOP and user guides. (Oct 2026) Stress test report incorporating analysis and evaluation of the feedback provided by testers. (May 2026) SOPs and guides updated post-feedback and after integrating new features. (April 2026) Revised SOPs and guidance documents incorporating revisions (Mid-May 2026) Training video, troubleshooting support and FAQ. (Mid-May 2026) Weekly status reports. Monthly briefings. Final presentation. (Mid-May 2026) Note: Flexibility to work across time zones is essential. Travel to MSF field locations is not required. Profile of consultant(s): Essential: Proven experience in project management Demonstrated experience in user testing and training. Knowledge and understanding of geospatial projects. Excellent organisational skills. Strong team-working skills and experience. Effective knowledge transfer and training capability. Excellent written and verbal communication Ability to work independently and under pressure. Fluent in English. Experience in international, multicultural environments Knowledge and working proficiency of Microsoft 365 environment including Teams and SharePoint. Commitment to the values of MSF. Advantage: Previous experience of working in an INGO humanitarian organisation. French language ability. How to apply To be submitted: A proposal to include (maximum 2 pages): Proposed approach A high-level work plan and timeline Examples of previous work provide a summary of similar work that you have developed and delivered before. Your CV (maximum 2 pages) Total fee proposal How to apply Apply by emailing the necessary documents to admin.mu@london.msf.org Closing date for applications: 14 September 2025 For questions, issues or further information, please contact: admin.mu@london.msf.org We look forward to receiving your application! Tender Link : https://reliefweb.int/job/4173217/access-msf-health-facilities-application-testing-and-training-consultancy

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