Tenders Are Invited For Adult And Other Education Services - Training Services Customer Service

Adult And Other Education Services - Training Services Customer Service. The Transport Companies Of The City Of Zurich (Vbz) Operate A Customer Service Organization Called Customer Value Center. The Department Is Located Locally At Six Locations In The City Of Zurich. In The Customer Value Center There Are Mainly Three Disciplines: * Reise * Energy * Lost & Found The Almost 100 Employees Of The Customer Value Center Accept Around 1000 Customer Inquiries Per Day About Various Communication Channels. These Are Currently Switches, Telephone, Email, Live Chat And Social Media. The Incoming Inquiries Range From Simple Information Such As Timetable Information To Highly Complex Complaints, Which Are Processed By A Dedicated Team. Customers Are Also Supported In Dealing With The E-Channels (Zvv App, Web Shop, Etc.). The Sale Of Tickets And Subscriptions Takes Place At The Counter. Find Objects Are Mainly Accepted And Conveyed In The Lost Property Office - Contact With The Customers Is Here Via Telephone And Switch. In Order To Be Able To Keep The Quality Of Advice Of Employees In The Cvc At A High Level, Employees Go Through An Extensive Training Program (Oral And Written Communication, Dealing With Customer Reactions, Resilience, Etc.). With This Tender, An Extensive Training Program Is To Be Determined According To The Tender Documents.