Tenders Are Invited For Hardware Installation Services - Data Center And Network Hardware Support

Hardware Installation Services - Data Center And Network Hardware Support. Quantity Of Public Procurement: The Purpose Of The Service To Be Purchased Is To Support The Data Central And Network Hardware That Is Not Covered But Continued To Be Covered By Manufacturers Support. The List Of Devices To Be Involved In Hardware Support (Support) And The Expected Sla Levels Are Set Out In Section 1/A. No. Table (Xls). Contracting Authority The Service Provider Shall Be Entitled To A Service Fee Of 12 Months ( + 6 Months) As A Contractual - Error And Deficiency Of 12 Months For The Hardware Support Service That Is The Subject Of The Contract. A Detailed Description Of The Amount Of Public Procurement Is Contained In The Technical Description And The Attached Excel Table (A List Of Hardware Defined In The Annex 1/A 937 Pcs). Short Requirement For The Service: The Service Includes Support And Repair From The Handling Of The Call To The Working Condition Of The Hardware, The Necessary Parts, The Exit Fee, And The Use Of The Service Providers Official Escalating Process If Necessary. Required Service Levels In The Table: 5X11 Nbd: 5 Days Of Week, Within 11 Hours (07:00 To 18:00), Error Fix Will Begin 7X24 6H Repair, The Device Failure Will Be Repaired Within 6 Hours After Reporting The Malfunction Has Been Reported. The Total Amount Is Included In The Device List Attached To The Technical Content, Which Contains More Than 900 Hardware. More Details In Public Procurement Documents.