Tenders Are Invited For Software Package And Information Systems - Purchase Of Subscriptions For The Antimalware Protection System And Preventing And Responding To Atp Attacks Along With The Manufacturers Support.

Software Package And Information Systems - Purchase Of Subscriptions For The Antimalware Protection System And Preventing And Responding To Atp Attacks Along With The Manufacturers Support.. Continuation Of Information From In Point 2.1.2. Ads. 5. Required Functionality Of The Equivalent System. Detailed Information On The Functionality Of The Equivalent System Is Included In Point 5.1 - 5.6.8. In Annex 12, To The Application For Admission To The Proceedings - Due To The Limited Number Of Characters In The Advertisement, Preventing The Full Content Of Opz. 6. Conditions For Providing Manufacturers Support For The System/Equivalent System 6.1 The Software Manufacturers Support Must Enable Constant Access (Online, 24/7/365/366) To The Customer Portal And The Possibility Of Reporting Problems Related To Hardware And Software. 6.2 Expected Support Levels, At Least: 6.2.1 Level 1 - Critical Impact On The System Operation And Interaction With The Infrastructure Of The Plant, Requiring Immediate Verification And Proposing A Solution. Production Work Is Not Possible, The Bypass Is Not Available, 6.2.2 Level 2 - Having A Significant Impact On The System Operation And Interaction With The Infrastructure Of The Plant. Production Work Is Possible, But The Main Functions Do Not Work, 6.2.3 Level 3 - Medium Priority Problems That Do Not Have A Significant Impact On Production Work, 6.2.4 Level 4 - Low Priority Problems, Minor Events, Not Having A Direct Impact On The Operation Of The Plants Infrastructure. 6.3 The Basic Communication Channel Between The Contractor And The Employer Used To Handle The Failure Entries, Will Be The Exchange Of Messages Between The Employer And Contractors Report Systems Using The Manufacturers Dedicated Portal And E-Mail Correspondence. In The Event Of A Failure Of The Contractors Application Service System And Its Removal, The Contractor Is Obliged To Immediately Inform The Employer By E -Mail To The Given Contact Details. The Expected Times Of The Software Manufacturers Response To Reporting The Problem, At Most: 6.3.1 Critical Event (Production Work Is Not Possible, The Bypass Is Not Available) - Up To 30 Minutes, 6.3.2 Important Event (Production Work Is Possible But The Main Functions Do Not Work, The Bypass Is Not Available) - Up To 1 Hour, 6.3.3 Medium Event (Some Functions Do Not Work, But It Does Not Have A Serious Impact On Production Work, Critical And Serious With Available Bypass) - 4 Hours, 6.3.4 Event With Low Priority (Other Not Located In Higher Categories) - 8 Working Hours. 6.4 The Contracting Authority Decides About The Level Of Notification Of The Problem; 6.5 The Contractor Will Provide Access To The Portal For Customers Of The Software Manufacturer Enabling Access To The Knowledge Database, Technical Documentation, Guides And Articles On The Best Practices. Access Must Also Ensure The Possibility Of Reporting Incidents, Managing Service Applications And Tracking Their Status. 6.6 The Contractor Will Provide Access To The Portal For The Customers Of The Software Manufacturer Enabling Access To Technical Resources And Tracking Product Updates And To Download New In Yourself

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