Tenders Are Invited For Providing A Subscription Maintenance, Update And Servicing Of The Nssi Contact Center

The Subject Of This Order Is The Provision Of Post -Warranty Subscription Support And Update Of The Current System For Management Of The Nssi Contact Center. In Addition, It Is Necessary To Provide Subscription Service To Cover The Software And Hardware Components Of All Installations Related To The Operation Of The Ip Voice Communications System, Including The Necessary Licenses. The Contact Center Combines Software And Hardware Components From Leading World Manufacturers, Such As Cisco Systems, Microsoft And Eleveo. The Main Goal That This System Is Performing Is Inbound Calls Through Automatic Voice Response (Ivr), Calling Calls (Automatic Call Distributor (Acd) And Ring Records (Customer Relationship (Customer Relationship) Finesse As A Desktop Providing Easy Access To Applications And Information Needed For Customer Service. Crm. The Subscription Maintenance Of The Contact Center Includes Providing 122 Licenses For A Period Of 36 (Thirty -Six) Months According To The Technical Specifications. Service Should Cover The Out -Of -Sales Support For The Systems Hardware And Software Equipment. Overtime Support Involves Maintaining The Performance Of The System As It Is Accepted After The Completion Of Its Development, As Well As After All Activities Carried Out In The Period Of Technical Support, Including Ensuring The Smooth Functioning Of The Hardware Used (Servers, Routers And Headsets).