Tenders Are Invited For Other Community, Social And Personal Services - Providing Subscription Support, Update And Service To The Nssi Contact Center

Other Community, Social And Personal Services - Providing Subscription Support, Update And Service To The Nssi Contact Center. The Subject Of This Order Is The Provision Of Post -Warranty Subscription Support And Update Of The Current System For Management Of The Nssi Contact Center. In Addition, It Is Necessary To Provide Subscription Service To Cover The Software And Hardware Components Of All Installations Related To The Operation Of The Ip Voice Communications System, Including The Necessary Licenses. The Contact Center Combines Software And Hardware Components From Leading World Manufacturers, Such As Cisco Systems, Microsoft And Eleveo. The Main Goal That This System Is Performing Is Inbound Calls Through Automatic Voice Response (Ivr), Calling Calls (Automatic Call Distributor (Acd) And Ring Records (Customer Relationship (Customer Relationship) Finesse As A Desktop Providing Easy Access To Applications And Information Needed For Customer Service. Crm. During The Period Of Technical Support, Including Ensuring The Smooth Functioning Of The Hardware Used (Servers, Routers And Headsets).