Core Managed Ict Services: Level 1, Level 2 And Level 3 Support Service Across Hiqa’S Ict Estate, Ensuring Operational Efficiency, Service Continuity And User Satisfaction For An Initial Term Of Three Years With 2 Optional Extensions Of A Further One Year Each. A Drawdown For Resources As Required To Support Projects And Bau Activities. Additional Services: Network Managed Service And Patching As An Optional Service
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