}

Rfp For Engagement Of And Agency For Running Of Call Centre Under Pm Fme Scheme, NIFTEM-Haryana

National Institute Of Food Technology Enterpreneurship And Management-NIFTEM has published Rfp For Engagement Of And Agency For Running Of Call Centre Under Pm Fme Scheme. Submission Date for this Tender is 17-02-2021. Call Center Services Tenders in NIFTEM Haryana. Bidders can get complete Tender details and download the document.




Tender Notice

26699888
Corrigendum : Rfp For Engagement Of And Agency For Running Of Call Centre Under Pm Fme Scheme
Open Tender
Indian
Haryana
NIFTEM
17-02-2021

Tender Details

Rfp For Engagement Of And Agency For Running Of Call Centre Under Pm Fme Scheme , Running Of Cell Centre On Monthly Basis , Running Of Call Centre On Monthly Basis With Minimum 03/04 Parallel Lines Through Technically Qulaified Manpower ( 03 Nos . Initially ) At Niftem Which Includes I ) Handling Inbound Voice Calls Ii ) Making Outbound Voice Calls Iii ) Replying To Inbound E-Mails Iv ) Replying To Inbound Chats And/Or Click To Chat And E-Mail Support V ) Personalized Ivr Vi ) Welcome Greeting Message; Vii ) Call Transfer And Call Recording ( 100% ) , Hardware Requirement For Call Centre , Computer , Printer , Telephone/Telephonic Instrument , Headsets , Ups , Software Requirement For Call Centre ( If More Than 1 Software Mention The Name And Quote The Charge Individually ) , Toll Free Number/Dashboard/Epbax , Toll Free Number With Required No . Of Extensions/Including Monthly Expenditure , Dashboard Control On Fme & Niftems Website , Epbax Requiremnt , If Any , Additional Professionally Trained Technical Manpower , Additional Professionally Trained Technical Manpower On Monthly Basis Including Statutory Compliances In Regional Languages ( 9 . 00 Am To 7 . 00 Pm On 7 Days A Week )

Corrigendum Details

Sr No CorrigendumDate Corrignedum CorrigendumType NewSubmissionDate
1 09-Feb-2021 Date Extended Date 17-02-2021

Key Value

Document Fees
Refer document
EMD
Refer document
Tender Value
Refer document

BOQ Items

Name of Work: ENGAGEMENT OF AN AGENCY FOR RUNNING OF CALL CENTRE UNDER PM FME SCHEME
Sl. No. Item Description Item Code / Make Quantity Units
1 1 Running of Cell Centre on monthly basis
2 1.01 Running of Call centre on monthly basis with minimum 03/04 parallel lines through technically qulaified manpower (03 Nos. initially) at NIFTEM which includes i) Handling inbound voice calls ii) Making outbound voice calls iii) Replying to inbound E-mails iv) Replying to inbound Chats and/or Click to chat and E-mail support v) Personalized IVR vi) Welcome Greeting message; vii) Call transfer and Call Recording (100%) item1 1 Unit
3 2 Hardware requirement for call centre
4 2.01 Computer item2 1 Nos
5 2.02 Printer item3 1 Nos
6 2.03 Telephone/telephonic Instrument item4 1 Nos
7 2.04 Headsets item5 1 Nos
8 2.05 UPS item6 1 Nos
9 2.06 Software requirement for Call Centre (if more than 1 software mention the name and quote the charge individually) item7 1 Nos
10 3 toll free number/dashboard/EPBAX
11 3.01 Toll free number with required no. of extensions/including monthly expenditure item8 1 Nos
12 3.02 Dashboard Control on FME & NIFTEM's Website item9 1 Nos
13 3.03 EPBAX requiremnt, if any item10 1 Nos
14 4 Additional Professionally trained technical manpower
15 4.01 Additional Professionally trained technical manpower on monthly basis including statutory compliances in regional languages (9.00 AM to 7.00 PM on 7 days a week) item11 1 Nos
Disclaimer :
We takes all possible care for accurate & authentic tender information, however Users are requested to refer Original source of Tender Notice / Tender Document published by Tender Issuing Agency before taking any call regarding this tender.
Tell us about your Product / Services,
We will Find Tenders for you

Copyright © 2024 · All Rights Reserved. Terms of Usage | Privacy Policy

For Tender Information Services Visit : TenderDetail