National Institute Of Food Technology Enterpreneurship And Management-NIFTEM has published Rfp For Engagement Of And Agency For Running Of Call Centre Under Pm Fme Scheme. Submission Date for this Tender is 17-02-2021. Call Center Services Tenders in NIFTEM Haryana. Bidders can get complete Tender details and download the document.
Sr No | CorrigendumDate | Corrignedum | CorrigendumType | NewSubmissionDate |
1 | 09-Feb-2021 | Date Extended | Date | 17-02-2021 |
Name of Work: ENGAGEMENT OF AN AGENCY FOR RUNNING OF CALL CENTRE UNDER PM FME SCHEME | |||||
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Sl. No. | Item Description | Item Code / Make | Quantity | Units | |
1 | 1 | Running of Cell Centre on monthly basis | |||
2 | 1.01 | Running of Call centre on monthly basis with minimum 03/04 parallel lines through technically qulaified manpower (03 Nos. initially) at NIFTEM which includes i) Handling inbound voice calls ii) Making outbound voice calls iii) Replying to inbound E-mails iv) Replying to inbound Chats and/or Click to chat and E-mail support v) Personalized IVR vi) Welcome Greeting message; vii) Call transfer and Call Recording (100%) | item1 | 1 | Unit |
3 | 2 | Hardware requirement for call centre | |||
4 | 2.01 | Computer | item2 | 1 | Nos |
5 | 2.02 | Printer | item3 | 1 | Nos |
6 | 2.03 | Telephone/telephonic Instrument | item4 | 1 | Nos |
7 | 2.04 | Headsets | item5 | 1 | Nos |
8 | 2.05 | UPS | item6 | 1 | Nos |
9 | 2.06 | Software requirement for Call Centre (if more than 1 software mention the name and quote the charge individually) | item7 | 1 | Nos |
10 | 3 | toll free number/dashboard/EPBAX | |||
11 | 3.01 | Toll free number with required no. of extensions/including monthly expenditure | item8 | 1 | Nos |
12 | 3.02 | Dashboard Control on FME & NIFTEM's Website | item9 | 1 | Nos |
13 | 3.03 | EPBAX requiremnt, if any | item10 | 1 | Nos |
14 | 4 | Additional Professionally trained technical manpower | |||
15 | 4.01 | Additional Professionally trained technical manpower on monthly basis including statutory compliances in regional languages (9.00 AM to 7.00 PM on 7 days a week) | item11 | 1 | Nos |
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