Tenders are invited for Selection of Digital Transformation Lead

Tender Detail

39515025
JO MODEE 227601 CS INDV
The world bank group
Tenders are invited for Selection of Digital Transformation Lead
ICB
Western Asia
Arab World,Middle East,Middle East and North Africa, MENA
24-04-2021

Work Detail

Request for Expression of Interest for Selection of Digital Transformation LeadThe objective of this TOR is to identify and hire a Digital Transformation Lead for the project The Digital Transformation Lead will support the Digital Transformation Manager with the preparation and implementation of digital transformation activities under sub component 2 2 support digital transformation of service delivery to citizens and businesses and sub component 2 3 Support the government commitment to advance penetration of digital payments in Jordan supporting e payments for all applicable government services with a focus on front end services Digital Transformation Lead will have the following scope of work Overall responsibility for the delivery of several technology solutions across a number of large programs and agile teams by ensuring consistency in delivery approach through the PMO and Scrum Masters and by developing the capacity of people Participate in developing the project s Digital Transformation strategy and implementation plan in accordance with the Project s Operations Manual POM to deliver results covered under sub components 2 2 and 2 3 and cooperate with line ministries to ensure timely and satisfactory implementation of sub components activities Participate in the overhaul of digital services for multi channel delivery including simplification improving the online customer experience and promoting digital service delivery Provide leadership and support implementation of the overall digital strategyCoordinate with the IT Change Board to respond to requests for estimation and resourcing for s which are linked to impact overall project objectivesCoordinate with the E Gov Director in managing the annual digital team s delivery calendar budget and roadmapCollaborate with IT Digital Operations team to regularly monitor and review site performance against SLAsDevelop on going plans for the delivery of activities and Ministry strategy in coordination with the PMO Manager and Senior Scrum Master and manage allocated resources to ensure that the team delivers to committed tasksLead the development of concept documents technical requirements terms of reference and bidding documents required for re engineering and digitization of public services and consolidation of shared digital platformsParticipate in the selection process of consulting firms individual consultants for re engineering and digitization of public services including evaluation of technical proposals assisting the project implementation unit in compiling the evaluation report and taking part in contract negotiations Oversee the implementation of re engineering and digitization of selected public services according to agreed timeframes budgets and quality criteria Review and evaluate all deliverables submitted by consulting firms individual consultants and ensuring consistency with signed contracts and acceptable quality Review and provide feedback on existing results framework in order to ensure that baseline data is available and the impact of digitization of public services can be properly measured Guide and mentor Digital Transformation staff on the proposed re engineering and digitization methodology and its practical implementation including how the different areas of GoJ can be coordinated and integrated to successfully deliver the reform of public services how the interrelation and the interconnection between services on scope can influence the digitization process Perform day to day project management activities including but not limited to Developing organizing and keeping project records Estimating the resources needed to achieve project goals Maintaining overall control of the scope schedule tasks and deliverables Maintaining effective communication with all project stakeholders Managing project expectations with team members and other stakeholders Identifying and managing project dependencies and critical path Proactively managing changes in project scope identifying potential crises and devising contingency plans Building and developing relationships with project stakeholders vital to the success of the project Developing lessons learned best practices and tools for project management Developing delivering and presenting periodic progress reports to project stakeholders andAssisting the PMU Director and beneficiary institutions with validation and sign off of project deliverables Perform any other task requested by the Digital Transformation Manager Eligibility and Minimum QualificationsPrevious experience in relevant operations for a minimum of 5 7 years including leadership or management positions for a minimum of 3 years with strong working experience in technology related activities including digital payments systems Proven experience in successful implementation of public service digitization reforms and e Transformation agenda Professional experience and knowledge related to payment infrastructure supporting financial interoperability including payment systems architecture and governance pricing and the business models of switches clearing systems instant payment and real time gross settlement systems Strong analytical knowledge of the information and communications technology ICT sector and its role as an engine of growth for the whole economy including familiarity and or experience in the following areas IT BI Analytics Digital Transformation Strategic Planning Analysis CRM Relationship Building Telecommunications Program Management Technology Roadmaps ERP Business Solutions Business Process Reengineering and SimplificationProject Execution Change Management Operational Leadership E Government and digital payments Payment systems international standards and best practices Financial risks surrounding the application of payment systems Expertise in preparing and chairing meetings and conferences aimed at networking and ensuring co operation between officials of the Government and other public authorities Ability to work effectively with high ranking government officials to advise and interact with all levels of management and staff Familiarity with software development lifecycle enterprise architecture cloud computing and SOA concepts Excellent time team meeting and conflict management skills Strong self organization and planning skills Autonomy and ability to work with minimum supervision Personal qualities of integrity credibility and commitment to YTJ objectives Strategic and integrative thinker with strong experience in interpreting a strategic vision into an operational model Entrepreneurial mindset and high tolerance for risk ambiguity and change Strong critical thinking and problem solving skills with ability to develop solutions for complex issues Excellent communication skills written and spoken in both Arabic English languages Proven experience in designing technology future proof solutions that are inclusive cost efficient and has contributed to improving citizen s experience Expertise in identifying and addressing risks surrounding the payment systems echo system and introducing controls and measures to mitigate them Expertise in managing cultural change across organization as well as at the national level Professional experience drafting high quality accessible knowledge products and visualizations around technical topics Regional International experience is a plus International certification in project management PMP PRINCE2 or equivalent is a plus

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