Pilot Irs Informational Posting Internal Revenue Service Irs Enterprise Digitalization And Case Management Office Digitalization Technology Verticals 1 0 High Level Summary This Posting Is Part Of The Pilot Irs Program The Internal Revenue Service Irs Enterprise Digitalization And Case Management Office Edcmo Is Sharing Information About Impending Fiscal Year Fy 2021 Procurement Needs With Its Industry Partners Specifically Edcmo Currently Intends To Issue Pilot Irs Solicitations For Three Technology Solutions That Support Digitalization Called Technology Verticals 1 Extracting Machine Readable Data From Low Resolution And Poor Quality Images Digital And Paper Hard Copy 2 Digital Intake And High Speed Scanning Including As A Service Approaches And 3 Artificial Intelligence Ai Machine Learning Ml And Robotic Process Automation Rpa Solutions The Irs Expects This Posting To Result In Three Different Solicitations In The Current Fiscal Year Fy21 One For Each Technology Vertical With Each Solicitation Including One Or More Use Cases It Is Also Important To Note That These Solicitations Will Focus On Capabilities And Outcomes And Not Specific Tools Or Approaches This Posting Will Highlight Potential Use Cases For Each Of The Three Technology Verticals These Use Cases Are Neither Finalized Nor The Only Examples Of Potential Use Cases They Do However Represent The Types Of Challenges That The Irs Is Facing This Notice Will Also Outline The Current Thoughts Around Sequencing For The Three Technology Verticals This Posting Is Primarily Designed To Provide Information To Industry Partners So That They Are Aware Of And Able To Plan If They So Choose To Support The Irs S Requirements In This Space We Expect An Aggressive Timeframe For Proposals Evaluations And Awards As A Frame Of Reference In The Previous Five Instances Of Pilot Irs The Approximate Duration Of Solicitation Release To Contract Awards Has Been Roughly 45 Calendar Days 2 0 Background High Level Priorities At Its Most Fundamental Level Irs Is Working To 1 Reduce Reliance On Paper 2 Increase Access To Machine Readable Data And 3 Manage Digital Data To Shift From Low Value To High Value Work And Improve The Taxpayer Experience At A Near Term Level The First Two Goals Reduce Reliance On Paper And Increase Access To Machine Readable Data Result In A Focus On Dramatically Increasing The Number Of Irs Forms And Correspondence That Are Digitally Available The Increase Can Be Accomplished In Three Different Ways Digital Intake Machine Readable Data And Digital Storage It Is Important To Note That Far More Often Than Not These First Two Goals Address Existing Legacy Images And Paper Documents As Well As New Sets Of Images And Paper That Come To Or Are Generated By The Irs During Its Normal Course Of Business These First Two Goals And The Corresponding Focus On Increasing Digital Intake Machine Readable Data And Digital Storage Are Most Directly Correlated To The First Two Technology Verticals As Set Forth Below The Third Goal Managing Digital Data To Shift From Low Value To High Value Work And Improve The Taxpayer Experience Includes Both Improving Existing Efforts And Establishing New Efforts To Engage With The Taxpayer And Improve The Efficacy And Efficiency Of Irs Operations This Goal Frequently Does Not Pertain To Existing Paper Processes For Instance Focusing On Providing A Different Communication Channel To Taxpayer Inquiries Via A Chatbot Or Providing An Analysis Of Cryptocurrency Transactions For Enforcement Purposes Would Not Focus On Existing Paper Processes This Goal Most Directly Relates To The Third Vertical As Set Forth Below Digitalization Technology Verticals With The Guidance Of And In Partnership With The Irs Chief Information Officer Edcmo Will Be Pursuing Potent
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