Arab World,Gulf Cooperation Council, GCC,Middle East,Middle East and North Africa, MENA
02-03-2021
Work Detail
Request For Proposals Are Invited For Windows Linux Storage Vmware Backup 3 Scope Of Work Support Scope Criteria 3 1 Infrastructure DetailsAll Server Are Hosted In Mix Physical And Virtualized Environment All Below Mention Will Be ConsiderUnder Support Sr Description Number Of Servers1 Windows Servers 2016 And 2012 432 Rhel And Satellite Linux 273 Windows Active Directory 34 Windows Exchange Server 35 Vmware Esxi 6 Host6 Brocade San Switch 47 Netbackup Backup Solution Support Old Enviruent 28 Veeam Backup Solution Support Including Veeam One 39 Dell Tape Library 1 Create And Update The Admin Manuals After Every Changes 4 Support Criteria 4 1 Support Activity Support Should Include But Not Limited To The Following Respond To User Queries As Per The Sla Timeline Quarterly Health Check Report Should Be Submitted For Windows Linux Backup Solutions VmwareAnd Storage In Agreed Template For Each Server Vm Machines Versions Updates As Per Abraj Policy Support All Servers Related To Above Mention In Section 3 1 Support Sla Achievement Should Be Submitted To Abraj On Monthly Basis Any Activity Which Will Be Required Down Time Should Be Planned After Office Hours Without Any ExtraCharges And Should Be Notified At Least 1 Week Ahead Support Cover 8 7 For All Production Servers And Priority 1 And Priority 2 Incident Support Coverage WillBe 24 7 Support Should Be Provided According To Abraj Timing 7 00 To 5 30 Vendor Must Co Ordinate With The Principal Vendor As And When Required 4 3 Ticket Priority Definition Priority 1 Issues That Cause Application Breakdown Priority 2 No Application Breakdown But Impact To Day To Day Usability Of The Application Priority 3 Low Priority Issues Enhancements Which Can Be Achieve Within 2 Days Priority 4 Enhancements Change RequestAbraj Energy Services Saoc The Company Invites Tenderer To Tender For The Work Or Services In Accordance With The Terms And Conditions Set Down In The Tender Documents If You Are A Successful Tenderer You Shall Be Required To Enter Into A Contract In Accordance With The Form Of Agreement
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