In Accordance With Far 5 201 The Army Contracting Command Rock Island Acc Ri Is Hereby Issuing The Subject Synopsis To Notify Potential 8 A Participants Of An Upcoming 8 A Competition In Support Of The Office Of Army Cemeteries Oac And Arlington National Cemetery Anc Anc Our Nation S Most Well Known Military Cemetery Is A National Cemetery Under The Jurisdiction Of The Department Of The Army The Primary Mission Of Anc Is To Function As The Nation S Premier Military Cemetery Honoring Those Men And Women Who Served In The Armed Forces In This Regard The Cemetery Routinely Performs 27 30 Funeral Services Each Week Day And Approximately 10 Services On Saturdays The Grounds Of Anc Honor Those Who Have Served Our Nation By Providing A Sense Of Beauty And Peace For Guests The Proposed Naics Code For This Requirement Is 541512 Professional Scientific And Technical Services Computer System Design Services And Psc R799 Other Management Support Services Please Be Advised This Is Not A Help Desk Requirement But A Customer Service Support Center Requirement That Includes Extensive It And Cloud Knowledge As Well As Modernization And Migration Capabilities Other Tasks Include Program Administration And Financial Status Reports Monthly In Progress Reviews Ticket Management System Automated Call Distributor Enterprise Interment Services System Eiss Integrated Migration Plan Call Center Operations Business Process Support Work Instructions Maintenance Reporting Optional Surge Support Interested Parties Are Requested To Please Review The Attached Draft Pws Closely To Ensure Your 8 A Firm Has Experience In These Non Help Desk Related Areas And The Capability To Perform The Requirement As Soon As The Draft Request For Proposal Rfp Is Finalized It Will Be Added To This Synopsis Posting Reflecting A Best Value Trade Off Source Selection Please Provide Feedback To Both The Draft Pws And Draft Rfp And Submit Any Questions That Will Assist The Government Prior To The Actual Rfp Issuance This Proposed Commercial Requirement Is For A Firm Fixed Price Contract With A Sixty Day Transition In 10 Month Base Year Four Option Years And A Six Month Optional Extension In Accordance With Iaw Far 52 217 8 Base Year 9 March 2021 8 March 2022 Option Period 1 9 March 2022 8 March 2023 Option Period 2 9 March 2023 8 March 2024 Option Period 3 9 March 2024 8 March 2025 Option Period 4 9 March 2025 8 March 2026 Option 6 Mos 8 9 March 2026 8 September 2026 Interested Parties Are Cautioned That This Synopsis Is For Information And Planning Purposes Only And Does Not Constitute A Rfp Request For Quote Rfq The Government Will Not Be Responsible For Any Costs Incurred By Interested Parties In Responding To The Synopsis The Government Is Not Obligated To And Will Not Pay For Any Information Received From Potential Sources As A Result Of This Synopsis Please Submit Questions To The Procuring Contracting Officer Pco Michelle Breitbach At Michelle E Breitbach Civ Mail Mil And Contract Specialist Andrew Ritchie At Andrew P Ritchie2 Civ Mail Mil Update 10 November 2020 Support Must Be Provided From The Us And Meetings And Some Staff At Anc Are Required Please Note At This Time We Are Not Seeking Capability Statements We Are Seeking Questions On The Pws Pleaseenter Pws Questionsinattachment Beta Sam Question Sheet And Submit To The Procuring Contracting Officer Pco Michelle Breitbach At Michelle E Breitbach Civ Mail Mil And Contract Specialist Andrew Ritchie At Andrew P Ritchie2 Civ Mail Mil Update 12 November 2020 Draft Pws Is Being Updated More Information Will Be Posted Soonest
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