Installation Services of Computers and Information Processing EquipmentBerlinale IT operationsDescription The cultural events of the federal government in Berlin GmbH KBB intend to advertise the services that are to be carried out as part of the Berlinale IT operations A contract for IT support services IT project management as well as the assembly dismantling and commissioning of workstation systems and support for software and portals of the KBB are to be tendered The services are designed to ensure the permanent availability of a functioning IT infrastructure for all users and to provide help and advice for all IT problems One focus of the contract is the work that is particularly critical in terms of deadlines for the Berlin International Film Festival IFB For the IFB constant availability and short response times are imperative The proper functioning of all IT processes must be ensured in particular in connection with the implementation of the Berlin International Film Festival The defined work packages are to be carried out independently The contractor is responsible for measuring the personnel resources required for this once the required scope of services has been determined with IFB management and KBB IT Work package 1 IT project managementThe IT project management controls the timing of festival operations and ensures that all IT infrastructures and technical IT resources of the Berlinale are made available on time The IT project management also includes planning and requesting the required IT resources hardware that are required for the remaining work packages The IT project management advises the IFB management in all aspects of the services to be carried out in the work packages Planning and setting up temporary network connections Work package 2 IT support and maintenance Maintenance and servicing of workplace systems in the agreed standby and reaction times taking into account the specified exchange times Timely assembly and dismantling as well as moving setting up and commissioning of workplace systems All required programs user accounts authorizations and systems must be installed and ready to use Ensuring qualified user support for KBB software packages and portals Assistance in setting up private BYO devices Work package 3 ID card printing As part of this work package around 4 to 6 ID printing jobs have to be set up and maintained and if necessary relocated for the IFB during the Berlinale Work package 4 European Film Market exhibition stands As part of the EFM exhibition stands work package IT supply and support for the exhibition stands EFM business offices and visitors must be ensured Establishment and operation of a temporary WLAN network for trade fair stands and trade visitors Requirement item work package 5 Admission control systems EFM screenings As part of the optional work package the provision and operation of barcode scanners to carry out admission checks and the provision of the necessary IT environment must be ensured Work package 6 WLAN for mobile ticketing As part of the work package the WLAN connection for access control for various IFB venues approx 20 venues must be set up and reception guaranteed A primary WLAN connection and a fallback connection must be provided for each venue Work package 7 Journalist s office As part of the Journalists Room work package 60 workstation systems for journalists must be planned set up managed and dismantled during the Berlinale Requirement position 8 Ergonomics instruction The ergonomics briefing is to be ensured using the Compliance Tool provided by the KBB This requirement item refers to an oral briefing by the support employee Time limit for receipt of tenders or requests to participate Date 18 05 2020 Local time 23 59 Disclaimer The above text is machine translated For accurate information kindly refer the original document
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