Request For Proposals Are Invited For Customer Relationship Management System

Request For Proposals Are Invited For Customer Relationship Management System The Development Bank Of Jamaica Dbj Is Seeking Proposals From Qualified Firms For The Procurement And Implementation Of A Customer Relationship Management System Crms The Crms Must Be Efficient User Friendly And Easy To Maintain The Scope Of Work Includes But Is Not Limited To The Following 1 Client Account Name Address Trn And Profile 2 Client Contact Diary To Track Date Time And Description Of Events Such As Applications Approvals Disbursements Results Of Field Audits And Where Relevant Results Of Impact Assessment Studies 3 Various User Access Levels Administrator Supervisor Etc 4 Manage And Track Projects 5 Provide Various Customized Reports On Sales And Capacity Building Activities 6 Track All Client Contact Calls Emails Appointments Letters Etc 7 Capture New Leads Through Website App Android Ios And File Import The Dbj Invites You To Respond To The Request For Proposal Rfp Which Will Be Available For Download Via The Electronic Portal Www Gojep Gov Jm By Tuesday July 9 2019 Bidders Are Required To Submit A Valid Tax Compliance Letter Tcl Clearly Stating Expiration Date And A Valid National Contracts Commission Ncc Certificate Procurement Method Local Competitive BiddingFor Submission Of Bids Bidders Must First Be Registered On The Government Of Jamaica Electronic Procurement System At Www Gojep Gov Jm To Register Please Select The Register As A Supplier Link From The SystemS Home Page Bids Must Be Submitted Online Via Www Gojep Gov Jm By Friday July 26 2019 At 3 00 P M Est An Online Bid Opening Will Take Place On Friday July 26 2019 At 3 15 P M Deadline For Clarification All Requests For Clarification Should Be Submitted On Or Before July 19 2019 Via The Electronic Portal For Assistance Regarding Training Download Of Tender Document And Upload Of Tender Proposals Please Contact The Ministry Of Finance Office Of Public Procurement Policy Customer Care Desk At 876 932 5220 932 5253 932 5246 Or Via Email At Opppcustomercare Mof Gov JmFor Any Other Query Contact The Procuring Entity Development Bank Of Jamaica11A 15 Oxford Road Kingston 5Email Cmalcolm Dbankjm Com Mahlonjohnson Dbankjm Com

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