Request For Expression Of Interest For Annual National Survey On E Governance And Services Modernization And Exit Research On Selected Services Customer Satisfaction

Request For Expression Of Interest For Annual National Survey On E Governance And Services Modernization And Exit Research On Selected Services Customer Satisfaction Procurement Method Least Cost SelectionNotice No Op00074652 Request For Expressions Of InterestConsulting ServicesFirmsselec TionAnnual National Survey On E Governance And Services Modernization Andexit Rese Arch On Selected Services Customer SatisfactionRepublic OfmoldovaModernization Of Government Services ProjectProject Id No P148537Credit Loan No 6126 Md 8774 MdReference No Md Ega 71444 Cs LcsThe Re Public Of Moldova Has Received Financing From The World Bank Toward The Costof The Modernization Of Government Services Project Andintends To Apply Part Of The Proceeds For Consulting Services Themain Goal Of The Study Is To Collect Relevant And Illust Rative Data On Key Performance Indicators Under The Modernization Ofgovernment Services Project This Data Together With The One Co Llected And Processed By The Moldova E Governance Agency Areintended To Provide A Consistent And Objective Picture On The Level Of Citizens Perception Understanding Of Support Forthe Reform Agenda Including The Digital Transformation And The Levels Of Customer Satisfaction With Reference To The Quality Ofmgsp Selected Services Before Baseline And After Their Modernization Annua L Dynamics This Assignment Is Expected Tostart In September 2019 Since Similar Annual Surveys And Exit Researches Will Be Recurrent Until 2023 Thecontract Could Be Extended For Subsequent Years Subject To The ConsultantS Good Performance And Same Fee Rates Thee Governance Agency Of The Republic Of Moldova Now Invites Eligible Consulting Firms L Dquo Consultants To Indicate Theirinterest In Providing The Services Interested Consultants Should Provide Information Dem Onstrating That They Have The Requiredqualifications And Relevant Experience To Perform The Services Required Qualifications A Nd Experience Of The Firm But Notindividual Experts Bio Data The Shortlisting Criteria Are Minimumrequirements For The Consulting FirmMandatory Qualifications Minimum 5Years Of Activity In The Fields On The Market Segment Of Sociological Research Public Perception And Suppo Rt Surveys And Polls Customer Satisfaction Measurement Research In Various Sectors Public And Or Private A Portfolio O F At Least 5Successfully Implemented Contracts On National Level Public Perception Uptake Satisfaction Surveys And Polls Within Which Theconsultant Covered All Stages Of The Process From Survey Conceptualization Elaboration Of Questionnaires To Survey Perfo Rmance Results Processing Interpretation And Integration In Analytical Reports Reference Letters From Former Clients Are Welcomed Proven Experience In Researches Related To Public Services And Their Modernization Ict For Development E Governance Other Areas Of Public Administration Reform Listing The Clients Number Of Projects Contracts And Survey Research Thematic Areascovered Proven Experience Working With Research Assignments Financed By Procured And Managed Based On Rules And Standarr Cs Of International Donor Organizations Development Programmes And Projects Preferredqualifications Availability Existence Of FirmS Own National Network Of Survey Operators And Other Specific Reso Urces Equipment Etc Needed To Perform Wide Whole Of Country Surveys And Polls Simultaneously In Bothromanian And Wher E Relevant In Russian Languages Will Be A Strong Asset Proven Experience In Performingsurveys Exit Polls And Ca Tis Among Socially Vulnerable Groups Proven Experience In Coordinating Researches Related Tothe Level Of Customers Satis Faction With The Quality And Or Accessibility Of Administrative Publicservices The Ex Pression Of Interest Shall State Clearly The Name Of The Consultant Either Individual Firm Joint Venture Or Subconsultancy The C Onsultant Shall Provide Relevant References Assignment Name Client Time Frame The Role Of The Firm Main Consultant Partner In J V Sub Consultant Contract Amount Etc To Confirm Itsexperience And Qualifications The Attentio N Of Interested Consultants Is Drawn To Paragraph 1 9Of The World BankS Guidelines Selection And Employment Of Consultants Under Ibrd Loans And Ida Credits And Grants By Worldbank Borrowers Dated January 2011 Revised July 2014 Consultan T Guidelines Setting Forth The WorldbankS Policy On Conflict Of Interest Consultants Mayassociate With Other Firms In The Form Of Ajoint Venture Or A Subconsultancy To Enhance Their Qualifications P A Consultant Will Be Selected Inaccordance With The Least Cost Selection Lcs Method Set Out In The Consultant Guidelines Further Information Can Beobtained At The Address Below During Office Hours 09 00 To 17 00 Expressions Of Interest Mustbe Delivered In A Writtenform To The Address Below In Person Or By Mail Or By E Mail By July 22 2019 E Governance Agency Of The Republic Of MoldovaAttn Elena Adam Procurement Specialist42B A Puskin Street Md 2012 Chisinau MoldovaTel 373 22 82 00 21E Mail Procurements Egov Md Ter Pusks Of Reference Http Egov Md En Node 3525

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