General Procurement Notice Gpn For Program For Strengthening Institutional Capacity Of The Ombudsman

General Procurement Notice Gpn For Program For Strengthening Institutional Capacity Of The OmbudsmanPurchase Goods And Related Services And Consulting Services Under This Program That Seeks To Help Increase Efficiency And Effectiveness In Governance Improve The Quality And Efficiency Of Services Provided By The Ombudsman And Strengthen Accountability And Citizen Participation Program Execution Will Be Carried Out By The Ombudsman To Achieve The Objective The Program Includes The Following Components To Component 1 Strengthening Management And Strategic PlanningSeeks To Improve The Efficiency And Effectiveness Of Cpd By Strengthening Capacity Planning And Strategic Management It Includes The Following Activities I Design And Implementation Of A Model Defensorial Results Based Management Mgdr Systems Including Strategic Planning Budgeting Monitoring And Evaluation Ii Design And Implementation Of A Methodology For Managing Alerts And Or Recommendations Including Criteria For Prioritizing Monitoring And Population Thematic And Territorial Follow Up Iii Design And Implementation Of A Monitoring Tool Analysis And Monitoring Of Alerts And Or Recommendations Designed To Support The Methodology Iv Design And Implementation Of An Enterprise Architecture Model Software Architecture And Government Ict And Data In Accordance With The Guidelines Of Mintic V Design And Implementation Of A Model Of Business Intelligence And Analytics Saw Design And Implementation Of An Integrated Management System For Defensorial Including A Control Board Support Mgdr And Instrument Of Internal And External Reporting Vii Design And Implementation Of A Viewing Platform And Georeferencing Management Dpc Defensorial Map The Platform Will Include Mechanisms For Citizen Participation And Have An Interface Specifically Designed To Channel Citizens Gender Requirements And Populations Vuinerabies Viii Procurement Of Services Infrastructure And Software Ix Training And Management Change For The Assimilation Of Ict And Mgdr And X Design And Implementation Of A Pilot Program To Strengthen Institutional Coordination With Pgn And Personer as B Component 2 Care And Citizen Service To Improve The Quality And Efficiency Of Care And Service Delivery To Citizens It Includes The Following Activities I Diagnosis Of Management Processes Citizens Identifying Gaps Requirements Affecting Their Performance This Assessment Will Include An Analysis Of Gaps In Requirements Management Gender And Vulnerable Populations Ii Design And Implementation Of A Model Citizen Care Requirements Based On The Diagnosis Made The Model Will Incorporate Guidelines And Tools That Enable Citizens To Manage Requirements On Gender And Vulnerable Populations Iii Design Implementation And Evaluation Of A Strategy To Expand Coverage In The Provision Of Services And Care To Vulnerable Populations At Local Level Iv Design And Implementation Of A System Of Relations With Citizens With Different Access Channels C Component 3 Accountability And Citizen ParticipationSeeks To Improve The Accountability And Citizen Participation The Following Activities Will Be Financed 1 Strengthening The Strategy Of Accountability Citizen Participation And Public Policy Advocacy At The National Level This Includes A A Diagnosis Of The Current State Of The Mechanisms Of Accountability Citizen Participation And Impact On Existing Public Policies This Strategy Conceive A Working Line Specifies Gender And Vulnerable Populations B Lifting The Baseline On Accountability Citizen Participation And Influence In Pubic Policies Defensorial Management And C The Design And Implementation Of The Strategy Of Accountability And Citizen Participation Considering Revising The Existing Institutional Framework Operational Adjustments Necessary For Its Institutionalization Protocols And Mechanisms For Public Sector Involvement Private And Civil Society In Defensorial And Indicators For Monitoring And Evaluation Of The Same Management Ii Redesign And Implementation Of Web Portal For Access And Promotion Of Multi Channel Offer Enabling Interactive Mechanisms For Management And Query Content This New Web Portal As Well As The Rest Of The Multi Channel Dpc Offering Will Enable Participation From A Gender Perspective And Also Get Accommodate The Participation Of Other Vulnerable Populations And Iii Design And Implementation Of A Promotional Model Outreach And Communications Of The Institutional Offer Comprising A A Diagnosis Of The Current State Of Processes Mechanisms For The Promotion Dissemination And Existing Communications Operational Its Image Before Society And Pattern Design Promotion Outreach And Communications And C The Design And Implementation Of Model Considering A Revision Of The Existing Institutional Framework Operational Adjustments Necessary To Institutionalize A Methodology For Prioritization And Targeting Of Audiences And Defining Protocols For Making Strategic Decisions And Establish Educational Content And Communication Based On Data

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