Expression of Interest for Design of an Application for Complaint Management, Dispute Resolution, and the Declaration and Monitoring of Value-Added Services (VAS) for ARCEP. - Establishing a comprehensive map of the Institutions services, procedures, stakeholders, documents, timeframes, fees, and legal bases. - Simplifying and harmonizing procedures prior to digitization, in agreement with regulations and relevant stakeholders. - Defining a target architecture covering, in particular, the public portal, user area, collaborative back-office, workflow engine, document management, payments, notifications, dashboards, integration interfaces, security, and functional/technical administration. - Creating a common technical foundation that is reusable for the progressive integration of services. - Deploying an initial wave of priority services into production. - Integrate a comprehensive system for managing complaints, claims, mediation, and dispute resolution. - Integrate the identified "first-wave" priority services, including Value-Added Service (VAS) declarations, short-code requests, registrar accreditation requests, and various postal services. - Enable the monitoring of regulatory deadlines and service commitments. - Improve collaboration across directorates, departments, units, commissions, and decision-making bodies. - Facilitate the generation of receipts, decisions, licenses, accreditations, authorizations, notifications, and other official documents. [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : Burkina Faso