Global Tenders

The Object Of The Procurement Is The Customer Management Support Functions Of The Lapland University Of Applied Sciences, Implemented As A Further Development Of The Dynamics365 Customer Management System, As Well As The Maintenance And Support Service Of The Lapland University Of Applied Sciences And The University Of Lapland. Our Goal Is To Find A Partner Who Is Responsible For The Continuous Maintenance And Development Of Our Dynamics Environment. The Partners Duties Include Both Daily Maintenance Work - Such As Updates, Bug Fixes And User Support - As Well As Development Tasks, With Which We Ensure The Efficient And Appropriate Use Of The System And The Fulfillment Of Our Business Needs. We Are Looking For A Partner Who Offers Wide-Ranging Expertise, Reacts Nimbly To Changing Requirements And Brings Added Value To The Development Of Our Dynamics Environment. The Higher Education Institutions Of The Lapland Higher Education Group (Luc) Have Separate Dynamics365 Instances Built On The Same Basic Foundation. The Dynamics365 Services Of Laplands Higher Education Institutions Include The Management Of Partner And Customer Organizations, Alumni And Personal Data And Their Integration From Background Systems. The Functionalities Used By Higher Education Institutions Differ Somewhat From Each Other. The Goal Of Further Development Is Primarily To Expand The Use Of The Lapland University Of Applied Sciences System, The Information Content, And Implement New Integrations From And To Background Systems. In The Future, The New Functionalities That Are Being Developed Can Also Be Used To The Extent Applicable To The University Of Lapland. The Dynamics365 Customer Management System Of Laplands Higher Education Institutions Has Been Implemented With Dynamics Adaptations. The System Uses The Click Service For Email Marketing, Which Is Integrated With The Dynamics365 Service. The University Of Lapland Has Also Implemented Registration And Withdrawal Notification Forms Using The Click Service. The Dynamics365 Cloud Service Environment And The Licenses Used Are Purchased By The Subscriber. The Lapland University Of Applied Sciences And The University Of Lapland Form The Lapland University Consortium (Luc). Laplands Higher Education Group Is A National Pioneer In Strategic Cooperation Between Universities And Universities Of Applied Sciences. The Procurement Is Carried Out As A Joint Procurement Of Lapland University Of Applied Sciences And The University Of Lapland, Where The University Of Lapland Acts As The Procurement Entity. The University Of Lapland Owns The Majority Of Shares In Lapland University Of Applied Sciences Oy. The Procurement Unit Concludes A Procurement And Delivery Contract And A Service Maintenance And Support Contract With The Selected Supplier. The Orders Included In The Delivery, Maintenance And Support Agreement Can Be Placed By The University Of Lapland And The University Of Lapland University Of Applied Sciences Either Together Or Separately. If None Of The Bids Received Responds To The Request For Bids As Required By The Procurement Entities, Or The Conditions During The Bidding Process Change To Such That The Results Of The Bidding Process Cannot Be Used, The Procurement Entity May Partially Or Completely Suspend The Procurement Procedure.